I created a rule in Entourage 2004 that's supposed to move inbound
messages from a certain sender to a certain folder. But it doesnt
work. Tried deleting and re-creating the rule over and over. Still
no dice. Any idea why?
You need to give specifics for the rule as well as where it's located in
your rule list.
It could be that a prior rule is running on that message and no further rule
will work. It could be "If all criteria are met" need to be changed to "if
any criteria are met"
For help troubleshooting rules and some examples to get you started see:
<
http://entourage.mvps.org/rules/index.html>
Basics:
There are 3 different kind of rules in Entourage:
Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)
They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)
Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:
<
http://www.entourage.mvps.org/rules/example/rule002.html>
1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.
2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.
3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.
