Rule working but not visible in list

V

vickster

I've had a rule for a long time (one of many) that moves incoming mail
into a certain folder. Well that rule has disappeared from the list of
rules, and thus is not editable. I only recently noticed this when I
was going to make some changes. I deleted the folder the mail was
supposed to go into, and now I get an error message saying that
"Missing Rule" could not be executed. But when I look in the Rules
window, there is not one named "Missing Rule" (name changed to protect
the client). Has this happened to anyone else before? Is there a fix?
 
D

Diane Ross

I've had a rule for a long time (one of many) that moves incoming mail
into a certain folder. Well that rule has disappeared from the list of
rules, and thus is not editable. I only recently noticed this when I
was going to make some changes. I deleted the folder the mail was
supposed to go into, and now I get an error message saying that
"Missing Rule" could not be executed. But when I look in the Rules
window, there is not one named "Missing Rule" (name changed to protect
the client). Has this happened to anyone else before? Is there a fix?
Click to expand...

This could be a sign of database corruption. Try rebuilding your database.

<http://www.entourage.mvps.org/database/rebuild.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
V

vickster

I verified the database and rebuilt it but still don't see the Rule in
question in the list of rules.
 
D

Diane Ross

I verified the database and rebuilt it but still don't see the Rule in
question in the list of rules.
Click to expand...

If the rule is there and working, but can't be seen then there has to be
corruption in the Rule file.

If you have a backup of your Identity, move the Rule file from it to the
current Identity. You might need to restart Entourage to see the old rule
data.

Let me know if this works.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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