Rules still applied even though deleted

S

Steven Day

I'm having problems with Rules. After canceling Rules for an IMAP account,
I'm still getting error messages about the Rules failing to apply. After
deleting this Rule on my desktop at work, I thought the problem would be
resolved. But it's still happening both at home and work. How can this be? I
have no such Rule listed any longer.

Thanks in advance.
 
P

Paul Berkowitz

I'm having problems with Rules. After canceling Rules for an IMAP account,
I'm still getting error messages about the Rules failing to apply. After
deleting this Rule on my desktop at work, I thought the problem would be
resolved. But it's still happening both at home and work. How can this be? I
have no such Rule listed any longer.
Click to expand...

Make sure that you have no such rule in either copy of Entourage. Make sure
that this isn't some sort of error message from the server rather than from
Entourage.

If you're sure of those, quit Entourage and remove the Rules file from
~/Documents/Microsoft User Data/Office 2004 Identities/[your identity]/
(That could be "Main Identity" or whatever you've renamed it to.) That will
remove all your rules, of course, and you'll have to remake them. That
should fix it.

If still having trouble, rebuild your database. (Hold down Option key ant
launch and choose Rebuild.) Other trouble-shooting includes removes the
Entourage Preferences file and com.microsoft.Entourage.prefs.plist from
~/Library/Preferences/Microsoft/, but I don't think it actually has anything
to do with prefs here.

I notice you have not updated to SP 1 (11.1.0). You should do so. Run the
Microsoft AutoUpdate app in Applications 3 times. The first time should
update the updater to v1.1 (or 1.1.1 , I forget). The second time will
update your Office apps to 11.1.0. The third time updates the Updater again
to 1.1.2. You might want to also set it to check for updates automatically
so you don't miss out again.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
S

Steven Day

Thanks Paul.

Steven


I'm having problems with Rules. After canceling Rules for an IMAP account,
I'm still getting error messages about the Rules failing to apply. After
deleting this Rule on my desktop at work, I thought the problem would be
resolved. But it's still happening both at home and work. How can this be? I
have no such Rule listed any longer.
Click to expand...

Make sure that you have no such rule in either copy of Entourage. Make sure
that this isn't some sort of error message from the server rather than from
Entourage.

If you're sure of those, quit Entourage and remove the Rules file from
~/Documents/Microsoft User Data/Office 2004 Identities/[your identity]/
(That could be "Main Identity" or whatever you've renamed it to.) That will
remove all your rules, of course, and you'll have to remake them. That
should fix it.

If still having trouble, rebuild your database. (Hold down Option key ant
launch and choose Rebuild.) Other trouble-shooting includes removes the
Entourage Preferences file and com.microsoft.Entourage.prefs.plist from
~/Library/Preferences/Microsoft/, but I don't think it actually has anything
to do with prefs here.

I notice you have not updated to SP 1 (11.1.0). You should do so. Run the
Microsoft AutoUpdate app in Applications 3 times. The first time should
update the updater to v1.1 (or 1.1.1 , I forget). The second time will
update your Office apps to 11.1.0. The third time updates the Updater again
to 1.1.2. You might want to also set it to check for updates automatically
so you don't miss out again.
Click to expand...
 
R

rgroup

Paul said:
On 11/19/04 9:16 PM, in article BDC42140.D71F%[email protected], "Steven

Run the
Microsoft AutoUpdate app in Applications 3 times. The first time should
update the updater to v1.1 (or 1.1.1 , I forget). The second time will
update your Office apps to 11.1.0. The third time updates the Updater again
to 1.1.2. You might want to also set it to check for updates automatically
so you don't miss out again.
Click to expand...
Do you know what Office AutoUpdate 1.1.2 does? If not, can anyone else
shed light here?
I'm always loath to change something that seems to be working without
some idea of what the change is supposed to accomplish. I've been
waiting (and looking) for over a month now, but I can't seem to find
out what AutoUpdate 1.1.2 is intended to do. When I search the
Microsoft site, I find only "This update to Microsoft AutoUpdate for
Office 2004 for Mac is part of Microsoft's continued effort to provide
the latest product updates to customers." This presumably applies to
all such updates and explains none.

I'm running Office 11.1.0 (installed new from the box, not an update)
in Mac OS 10.3.7 on a PM G5.
 
P

Paul Berkowitz

Do you know what Office AutoUpdate 1.1.2 does? If not, can anyone else
shed light here?
I'm always loath to change something that seems to be working without
some idea of what the change is supposed to accomplish. I've been
waiting (and looking) for over a month now, but I can't seem to find
out what AutoUpdate 1.1.2 is intended to do. When I search the
Microsoft site, I find only "This update to Microsoft AutoUpdate for
Office 2004 for Mac is part of Microsoft's continued effort to provide
the latest product updates to customers." This presumably applies to
all such updates and explains none.
Click to expand...

AutoUpdate 1.1.2 updates the Microsoft AutoUpdate application itself
(post-Office 11.1.0) from 1.1.1, to enable the next round of Office
auto-updates to come. That's all. If you don't use it you'll never get any
other Office auto-update. We had a similar updater earlier - before we got
the one that actually did "real work" to update Office from 11.0.0 to
11.1.0. There have been 3 altogether now - only one updated Office, the
other two just updated AutoUpdate. They seem to be working these things out
as they go along. It's all been very smooth, if there have rather more
self-updates than ideal.
I'm running Office 11.1.0 (installed new from the box, not an update)
Click to expand...

Interesting that they've got that out already.


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
R

rgroup

Thanks again, Paul. I'll go ahead and update Updater.

What a graceful and subtle correction! I guess I should have written
"not an upgrade." I meant that I never had Office X. I believe I
upDATED to 11.1.0 on installation...
 
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