RULES SUDDENLY STOPPED

P

Pete C

I am beside myself. I have Entourage 2004 on OS 10.4.7 and suddenly my Rules
have stopped functioning. I have gone through the procedure of holding the
OPTION key down and rebuilding and doing all the radio buttons in that
dialog box and yet my Rules will not kick in. What on earth can be the
problem? I've never had this happen before!!! Suggestions, please!

Pete C
 
D

Diane Ross

I am beside myself. I have Entourage 2004 on OS 10.4.7 and suddenly my Rules
have stopped functioning. I have gone through the procedure of holding the
OPTION key down and rebuilding and doing all the radio buttons in that
dialog box and yet my Rules will not kick in. What on earth can be the
problem? I've never had this happen before!!! Suggestions, please!
Click to expand...

Check your rules. Sometimes the rules reset to the default setting or to
another folder.

--
Diane Ross
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
P

Pete C

Diane, what default setting?? I've examined most of them and they all look
like they would work under normal conditions. In fact, I tossed all my Rules
and dragged in a back-up copy from an external source that was several weeks
old. I was hoping that this "restored" copy would replace whatever may be
"corrupted" in the current set of Rules. Is there a preferences file that I
can trash that may be corrupt? This is the most baffling problem I've ever
encountered with Entourage!

Pete C
 
D

Diane Ross

Diane, what default setting?? I've examined most of them and they all look
like they would work under normal conditions. In fact, I tossed all my Rules
and dragged in a back-up copy from an external source that was several weeks
old. I was hoping that this "restored" copy would replace whatever may be
"corrupted" in the current set of Rules. Is there a preferences file that I
can trash that may be corrupt? This is the most baffling problem I've ever
encountered with Entourage!
Click to expand...

The default setting for Rules is the Inbox. Where are your messages going?
Did you check your Mailing List Manager rules?

There are three types of rules used in Entourage to manage your mail. The
Mailing List Manager (MLM) and Junk Mail Filter (JMF) are names for
specialized rules. Rules are custom rules that you create.

The order of execution on Rules:
Mailing List Manager
Junk Mail Filter
Rules (custom rules run in order listed)

Read over Why Rules Don't Work
<http://www.entourage.mvps.org/troubleshoot/rules.html>

There is no preference file for corrupt rules.

--
Diane Ross
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
 
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