Well great for you and those "thousands(?)". I wish I was that lucky.
But since I did the 11.2.3 update Entourage has become the worst piece
of software I have ever used. And I'm seeing in your own boards many
more people with problems since the update.
Everything is failing. I have a minimum of 5-8 crashes a day (Love the
crash reporter. Never knew it was there until now. I never needed it. I
have never had Entourage crash on me until now.); garbled text; rules
not working; repeated database corruption errors (never having had one
before) and the database verifies as fine; settings in both Word and
Entourage not staying set from one start up to another; spellcheck not
being able to identify words that are one letter off; and God knows
what more that I haven't stumbled on in PowerPoint and Excel. Prior to
the update, Entourage was the best, greatest, most reliable piece of
software I have ever encountered. Now it is the bain of my existence.
As I am reading it is for "hundreds" of others.
There are problems due to this update that need to be addressed and
soon. I have never read where more people are looking to change
products than wait for a fix. This is serious whether you wish to
believe it or not. Some of us did not end up so lucky.
I certainly believe it is serious for you, but your experience is not
typical of most users who have had a trouble free upgrade experience.
Something has obviously gone badly wrong in your case. Have you tried the
following trouble-shooting tips:
1. under the system preferences, Accounts, <your account>, login items,
make sure there is only one instance of the Microsoft Database Daemon
listed. If you see more than one (and they may be called just 'Database
Daemon' as well, depending on what versions of office you have previously
had installed) then delete them all. The right one will be re-created when
you start an office app. If you found ore than one, start up 'Activity
Monitor' (in the /Applications/Utilities folder), and see if more than one
Database Daemon is running. If it is, quit all office apps, then quit
both/all Database Daemons before starting another office app.
2. start a new identity. Under the 'Entourage' menu, select 'switch
identity...' and then click the 'new' button to create a brand new identity.
This will not import any of your account settings, rules, folder structures
or data, but it may be worth trying it to see if the crashing & bad
behaviour stops. If it does, it points to some deep seated corruption in the
data structure, and we can give tips & pointers to transferring your data
over.
3. remove & re-install Office entirely. Use the 'remove office' utility
(find it at "/Applications/Microsoft Office 2004/Additional Tools/Remove
Office/Remove Office") to remove all trace if the office application &
support files. Make sure you remove office for all versions it finds. Your
'Microsoft User Data" folder will not be touched though, so all your data is
retained. After re-installing from the CD, BEFORE you run any office apps
update to 11.2.3 by using the updater downloaded from Microsoft Office 2004
for Mac 11.2.3 Update
<
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/down
load/office2004/Office2004_11.2.3.xml&secid=4&ssid=29&flgnosysreq=True>
(read the notes first!)
If, after following all these steps there is still something wrong, then I
suspect you need to start looking at errors in the disk structure or OS
installation.
I repeat, your experience is not typical of most users, and I haven't seen a
vast amount of reported problems with the update in these newsgroups - some
people with problems fir sure, but not in vast numbers, and none reporting
the level of problems you seem to be seeing. I have to assume your problems
are primarily due to some other issues with your own installation.
.