I do not know if this will resolve your issue but it looks like it might
work.
To run the Detect and Repair feature in your Office programs, follow these
steps:
1. Start an Office 2003 program.
2. On the "Help" menu, click "Detect and Repair".
3. In the "Detect and Repair" dialog box, do any of the following:
- Click to select the "Restore my shortcuts while repairing" check box. By
default, this check box is selected. If you select the "Restore my
shortcuts while repairing" option, Detect and Repair will keep your custom
Office shortcuts. If you do not select this option, Detect and Repair will
remove your custom Office shortcuts.
- Click to select the "Discard my customized settings and restore default
settings" check box. If you select the "Discard my customized settings and
restore default settings" option, Detect and Repair will set the following
back to the state that they appeared in when you first installed Office:
- The Assistant character selection.
- Most-recently-used entries on the File menu will be removed.
- The size of the program window for all programs.
- Menu and toolbar position and any customizations.
- The security level for each program.
- View settings in the program, such as the Calendar view in Outlook.
- You must re-enter your User Name and Initials when you restart your
Office programs.
4. Click "Start".
5. Click "Ignore " if the "Close Office Programs " dialog box displays the
following message (where <program > is any Office 2003 program that is
currently running):
In order to correctly pick up or restore your settings, the following
programs must be closed:Microsoft <program >
6. After the repair process has completed, click "OK" to the following
message where <edition> is the version of Office 2003 that you have
installed (for example, Microsoft Office Professional Edition 2003):
Microsoft Office <edition> 2003 Setup completed successfully.
I hope this information is helpful.
Robert Findlay
Partner Technical Lead -- Outlook/Office Setup
Microsoft Technical Support for Platforms and Business Applications
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