Send but can't receive email-Entourage X

G

Gene

I've reviewed threads on this topic plus Mactopia's troubleshooting but
to no avail. Entourage stopped receiving emai but still sends. There
aren't any error messages or "beach ball" hangups when I attempt to
retrieve messages. Checking the web-based account that forwards
messages to Entourage shows the messages that Entourage hasn't
received. No settings have been changed and ISP function appears OK.
I've done a "typical" database rebuild.

I've had some previous instances of Entourage not sending or receiving
messages when the computer's gone to sleep but these were seemingly
cured w/a restart. I see there were some EntourageX/sleep bugs w/OS
10.1 but I'm running 10.4.7 (768 mb w/25 free gigs). This incident
occurred after the computer was on all night (I typically shut down out
of concern for Entourage's flakeyness). Any suggestions?
 
D

Diane Ross

I've reviewed threads on this topic plus Mactopia's troubleshooting but
to no avail. Entourage stopped receiving emai but still sends. There
aren't any error messages or "beach ball" hangups when I attempt to
retrieve messages. Checking the web-based account that forwards
messages to Entourage shows the messages that Entourage hasn't
received. No settings have been changed and ISP function appears OK.
I've done a "typical" database rebuild.

I've had some previous instances of Entourage not sending or receiving
messages when the computer's gone to sleep but these were seemingly
cured w/a restart. I see there were some EntourageX/sleep bugs w/OS
10.1 but I'm running 10.4.7 (768 mb w/25 free gigs). This incident
occurred after the computer was on all night (I typically shut down out
of concern for Entourage's flakeyness). Any suggestions?
Click to expand...

One of the messages is probably corrupt. You can delete messages using your
web browser. Usually it is one of the older messages that is the culprit.

If you have trouble finding the bad message, you can try moving some
messages to a temporary folder using your web browser. Then try downloading
the remain messages with Entourage. This process should allow you to narrow
down the list. When you find the bad message delete it.

Let me know if this works.

--
Diane Ross
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
Top