Send Error - Outlook 2002 - Help!

[julie]

I'm running Outlook 2002 on Windows XP. One of my e-mail
accounts returns an error on send/receive. "Sending
reported error (0x800CCC78): Unable to send the message.
Please verify the email address in your account
properties. The server responded Authentication Required.

I realize this is due to my ISP's anti-spam gateway as I
am at a location other than my assigned IP.

However, I have nothing in my Outbox or Drafts folder.
How can I get rid of this mystery email that Outlook is
trying to send via this one email account?

Any help greatly appreciated!!

Thanks!

julie

 

[Jeff Stephenson [MSFT]]

It's probably trying to send a read-receipt for a message that you read.
Read-receipts are not sent from the Outbox, but from a hidden folder.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Thanks Dan, but no luck. I've already scoured microsoft
trying to find the answer - I know WHY it won't send, I
just can't find WHAT it's trying to send.

-----Original Message-----
Try going to Microsoft's Knowledge Base and typing in the error message in
the search window. Several articles will come up.
http://support.microsoft.com/default.aspx?scid=fh; [ln];kbhowto

- Dan

I'm running Outlook 2002 on Windows XP. One of my e- mail
accounts returns an error on send/receive. "Sending
reported error (0x800CCC78): Unable to send the message.
Please verify the email address in your account
properties. The server responded Authentication Required.

I realize this is due to my ISP's anti-spam gateway as I
am at a location other than my assigned IP.

However, I have nothing in my Outbox or Drafts folder.
How can I get rid of this mystery email that Outlook is
trying to send via this one email account?

Any help greatly appreciated!!

Thanks!

julie

.