Send & Receive for a specific account

K

KennethY4

I'm trying out Entourage 2004, and the Send & Receive functions are
really baffling. One problem I'm experiencing is that when I manually
try to send & receive from a specific account that is listed in the
Send & Receive submenu, messages don't get sent. This will receive
messages on that account, however. Any suggestions?

Ken
 
J

James Sarna

Are you sure that you have configured the account "send" information
properly? If not, then you will be able to retrieve mail, but not send.

Also, if you are trying to send mail from a different location and via an
ISP which is different from your usual host ISP (for example, I have have
Earthlink as my primary ISP at home and which hosts my email account, but
when I send and receive mail from my office I am using the T1 line, which is
provided by another ISP), then you may need to "authenticate" your account
before you can send mail. In that case, instead of my smtp server being
smtp.earthlink.net, it is smtpauth.earthlink.net where the "auth" addition
tells Earthlink that I am an authenticating user, and I have included my
password in each send attempt.

Are you getting any sort of error message?

- James
 
K

KennethY4

Hi James,

I can send on this account through other methods, such as choosing Send
or Send & Receive All, so the account is propertly configued. The
manual says,

"On the Tools menu, point to Send & Receive, and then do one of the
following: To send and receive messages from a specific account, click
the account."

I have several accounts, and all are listed in this submenu. Two
accounts are hosted on this ISP, and the third is hosted on another but
I have the smtp server configured for this ISP for all 3 accounts, and
it works. Just not when I try to send and receive for just one specific
account.

No error message. It just doesn't send.

Ken
 
M

Mickey Stevens

Where did you read that? I looked in "Discovering Office 2004" and in
Entourage Help, but couldn't find it.

Anyway, I think that selecting an account in that menu will only receive
messages from that account; to send, you need to use the "Send All" or "Send
& Receive All" command. It might be possible to send all messages in the
Outbox from a specific account using AppleScript, however.
 
P

Paul Berkowitz

That's right. Selecting a specific account in Tools/Send & Receive/Some
Account just receives from that account.

If all 3 accounts are configured to Send from the same SMTP server address,
which works fine in this location, then you should have no problem using
Send All (shift-command-K), even for messages on other accounts. (If any are
are IMAP accounts, make sure you have LiveSync off, of course. Then even the
process whereby sent messages are stored on the IMAP Sent IMAP folder
shouldn't error after you send, I don't think, and should just wait until
the next time you do connect to receive form that account to sync to the
server.)

If there's still some issue - but I can't imagine what it might be - then
Mickey is right. A simple script can be rigged up to send only those
messages in the outbox from a particular account:

tell application "Microsoft Entourage"
send (every message in outbox folder whose account is POP account
"Account Name")
end tell


You'd save this in Script Editor as a Script, give it a keyboard shortcut
via the method described in the Help ("About the script menu") and put the
script in the Entourage Script Menu Items folder in Microsoft User Data
folder in ~/Documents. (I suppose you could even configure the Send All
schedule to run this script instead of to Send. But then you'd have to
remember to keep resetting it when you changed location ­ not worth it.) But
I don't think you should need to do any of this.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
K

KennethY4

OK, I take your word for it. However, go to Entourage Help, in the
search box type "Receive Messages from a POP server," go down to the
second paragraph and read:

1. On the Tools menu, point to Send & Receive, and then do one of the
following:
· To send and receive messages from a specific account, click the
account.
· To send and receive messages from all accounts, click Send &
Receive All

Yes, it is under the paragraph heading of Receive, but it says "to send
and receive." And the command is under the menu Send & Receive.

Ken
 
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