send/receive in Entourage

[David Hachen]

After launching Entourage 2004 using an IMAC and running OS 10.3.5 I
am able to receive email from my university's IMAP account. However,
when I manually try to Send/Receive by clicking the icon, I receive no
new email messages. If however I quit Entourage and relaunch and then
click Send/Receive I get new emails that were sitting out there on the
server. So basically I only get email off the server after launching
Entourage and not after receiving email a prior time.

I have checked the schedule tool for send/receive and that does not
seem to be the problem.

I can by the way send email, though I am sending it out via a
different server than the way in which I receive email.

 

[Prasanna]

Hi,

Try following troubleshooting steps.

Try deleting Entourage Preferences and Check.

Follow following steps for the same.

1. Quit Entourage if it is still running.

2. Go to the [OS 10 hard drive]:Users:[Your User
name]:Libraryreferences:Microsoft folder, move the following files to
Desktop.

Carbon Registration Database

Entourage Preferences

Entourage Settings (10)

3. Drag the com.Microsoft.Entourage.plist from the folder "[OS 10 hard
drive]:users:[Your user name]:Libraryreferences" to the desktop.

If problem still exists then you can try rebuilding the Database and check.
Please following the following steps to rebuild the Database.

Step 1 Rebuild Entourage X Database
=====================================
Since the issue can occur if the database in Entourage is not properly
associated,
we can rebuild Entourage X Database to see if the issue can be fixed.

There are two rebuild methods available: a typical and an advanced rebuild.

1) Typical Rebuild
------------------

Hold down OPTION while you launch Entourage. When the message appears that
asks you
what type of rebuild you want to perform, select the Typical Rebuild option,
and
then click Rebuild.

2) Advanced Rebuild
--------------------

If the problem persists after performing a typical rebuild of the database,
we need
to perform an advanced rebuild of the database:

1. Please backup the Entourage X database before Advance Rebuild. The
Entourage
data for each identity is stored in the following folder:

[OS10 Hard drive] \User\ [Current User Name]\ Documents\ Microsoft User
Data\
Office X Identities\ [identity name]

2. Hold down OPTION while you launch Entourage. When the message appears
that asks
you what type of rebuild you want to perform, select the Advanced Rebuild
option,
and then click Rebuild.

Note: When you perform an advanced rebuild, Entourage removes all IMAP,
Hotmail and news messages from the local cache.

For additional information about rebuilding Entourage databases, click the
article
below in Microsoft Knowledge Base:

ENTX: How to Rebuild Your Identity Database in Entourage
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q268322

Hope this resolves the issue.

 

[Paul Berkowitz]

Hi,

Try following troubleshooting steps.

Try deleting Entourage Preferences and Check.

Follow following steps for the same.

1. Quit Entourage if it is still running.

2. Go to the [OS 10 hard drive]:Users:[Your User
name]:Libraryreferences:Microsoft folder, move the following files to
Desktop.

Carbon Registration Database

Entourage Preferences

Entourage Settings (10)

But David said he was in Entourage 2004, not X. I don't believe that
Entourage Settings (10) - of it still exists left over from X - will affect
2004, will it?

On the other hand, as well as the two other files you mention, it would
probably be a good idea to remove the

com.microsoft.Entourage.prefs.plist

in the Microsoft folder.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.