Send Recieve Issues

R

rossk

Hello,
I just switched some users over to IMAP from POP and there getting an
error when hitting send and recieve. No issues when Entourage just
checks ever 5-10min. It comes up saying something to the effect, you
can not send email with an email address that is on the email server
just not located anywhere in Entourage. There is no error # just
text, does anyone have any ideas?
 
D

Diane Ross

I just switched some users over to IMAP from POP and there getting an
error when hitting send and recieve. No issues when Entourage just
checks ever 5-10min. It comes up saying something to the effect, you
can not send email with an email address that is on the email server
just not located anywhere in Entourage. There is no error # just
text, does anyone have any ideas?
Click to expand...

All Entourage generated errors get a descriptive text as well as the error
number. However, if you get an error number without descriptive text, it's
coming either from a mail server or the Operating System or some other
application not from Entourage.

You could use tcpflow to monitor traffic.

See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 
J

Jolly Roger

Hello,
I just switched some users over to IMAP from POP and there getting an
error when hitting send and recieve. No issues when Entourage just
checks ever 5-10min. It comes up saying something to the effect, you
can not send email with an email address that is on the email server
just not located anywhere in Entourage. There is no error # just
text, does anyone have any ideas?
Click to expand...

Can you give us the *exact* error message?
 
R

rossk

Ok so the error is -17092 and its not listed on here:
http://www.entourage.mvps.org/error/page.html

The text is:
5.1.1 Mailbox <[email protected]> does not exist.

Note 5.1.1 is a generic error right? Next the user name in the < > is
not the user at the computer, its another user on the network, but
that user listed does exist and has access

Explanantion: Cannot send mail. The SMTP server does not recognize
any of the authentication methods supported by Entourage. Try changing
the SMTP auth. options in account settings or contact your network
administrator
Account name:


Any ideas?
 
D

Diane Ross

Ok so the error is -17092 and its not listed on here:
http://www.entourage.mvps.org/error/page.html

The text is:
5.1.1 Mailbox <[email protected]> does not exist.

Note 5.1.1 is a generic error right? Next the user name in the < > is
not the user at the computer, its another user on the network, but
that user listed does exist and has access

Explanantion: Cannot send mail. The SMTP server does not recognize
any of the authentication methods supported by Entourage. Try changing
the SMTP auth. options in account settings or contact your network
administrator
Account name:


Any ideas?
Click to expand...

I'm confused. It sounds like you are trying to send an email for someone on
your network. You cannot send email for another person.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 
R

rossk

I know, but how is it grabbing a name like that? Its not just one
computer its random computers. Also only when they hit send a receive
button. The time feature of every 10 min no issues.
 
J

Jolly Roger

I know, but how is it grabbing a name like that? Its not just one
computer its random computers. Also only when they hit send a receive
button. The time feature of every 10 min no issues.
Click to expand...

If these are POP accounts, Entourage is getting the name from somewhere
on that computer. Have you noticed a pattern to the names? Is it always
the same name for each computer? Are the names the same across
computers? Does the domain portion of the address ever change?
 
W

William Smith

[email protected] said:
server issues? How can that be?
Click to expand...


This is such a bizarre problem that I wouldn't rule out server issues
without more information. JR's asked a few good ones. Let's start with
those.

Also, is this an internal IMAP server that you control or is it hosted
by an outside service provider?

bill
 
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