Send & Reply: Previous Message Disappears

M

Mark

I'm on Mac OSX 10.3.2 ---- Entourage 10.1.4

Hi. Need some help, much appreciated!

When I reply or forward an e-mail, the text in the message that was
previously sent to me disappears.

For instance: I get an e-mail from someone. I want to forward that e-mail
to someone else and make a comment about the previous message. I push
"forward" but then the previous message disappears -- therefore, I cannot
refer to the previous message when sending it to someone else.

In the "Mail and News Preferences" section of Entourage, under "Reply &
Forward", I have "Include entire message in reply" checked. But it still
doesn't work. What's the freakin' deal?!? Thanks.
 
B

Bernard REY

Mark wrote :
When I reply or forward an e-mail, the text in the message that was
previously sent to me disappears.

For instance: I get an e-mail from someone. I want to forward that e-mail
to someone else and make a comment about the previous message. I push
"forward" but then the previous message disappears -- therefore, I cannot
refer to the previous message when sending it to someone else.

In the "Mail and News Preferences" section of Entourage, under "Reply &
Forward", I have "Include entire message in reply" checked. But it still
doesn't work. What's the freakin' deal?!? Thanks.
Click to expand...

Does it happen all the time? Is it a new issue or has it always been like
that? With any kind of original message (HTML or plain text)?

One possible cause could be that you have a part of the content of the
original message selected when clicking the "Reply" button: Entourage only
quotes the selection if some text has been selected in the message, so this
could be a clue.
 
M

Mark

Thanks for your input. -- To answer your questions: It does not happen all
the time. -- It is not a new issue, it has always done this -- drives me
insane. It happens with both plain and HTML messages. None of the
message conted is selected when it happens... I'm aware of that possible
reason for the problem and that's not it. Nothing is selected and the content
still disappears. Any thoughts? Thanks.
 
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