Send to Mail Recipient Command Doesn't Work

B

Binary Wiz

Good Day All!

I have a client's Office load that doesn't allow the user to use the send
to - mail recipient command.

An error message pops up stating that the command is not allowed and to
restart Outlook and Word/Excel (which ever program she's in) and try again.

Same problem happens every time.

The user can log into another system and the function works fine.

The load in question has been uninstalled and reinstalled twice with a
repair also being ran as well... all to no help.

Tried deleting Office folder under Current User in the registry as well
with no help.

Looking like the next step it to reimage the system.

Any ideas before the system gets reimaged?

Thanks!
Scott
 
M

Milly Staples [MVP - Outlook]

Office/Outlook versions please?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Binary Wiz asked:

| Good Day All!
|
| I have a client's Office load that doesn't allow the user to use the
| send to - mail recipient command.
|
| An error message pops up stating that the command is not allowed and
| to restart Outlook and Word/Excel (which ever program she's in) and
| try again.
|
| Same problem happens every time.
|
| The user can log into another system and the function works fine.
|
| The load in question has been uninstalled and reinstalled twice with a
| repair also being ran as well... all to no help.
|
| Tried deleting Office folder under Current User in the registry as
| well with no help.
|
| Looking like the next step it to reimage the system.
|
| Any ideas before the system gets reimaged?
|
| Thanks!
| Scott
 
P

pandalove

Would be worth checking the win.ini file from within C:\windows directory. It
should contain the line MAPIX=1 under the [MAIL] heading. MAPI=1 should also
be present (though it probably already is).
 
B

Binary Wiz

Yup... those have already been checked... all correct...

Scott

pandalove said:
Would be worth checking the win.ini file from within C:\windows directory. It
should contain the line MAPIX=1 under the [MAIL] heading. MAPI=1 should also
be present (though it probably already is).

Binary Wiz said:
Good Day All!

I have a client's Office load that doesn't allow the user to use the send
to - mail recipient command.

An error message pops up stating that the command is not allowed and to
restart Outlook and Word/Excel (which ever program she's in) and try again.

Same problem happens every time.

The user can log into another system and the function works fine.

The load in question has been uninstalled and reinstalled twice with a
repair also being ran as well... all to no help.

Tried deleting Office folder under Current User in the registry as well
with no help.

Looking like the next step it to reimage the system.

Any ideas before the system gets reimaged?

Thanks!
Scott
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