Sending graphics from Mac OSX to Windows or OS9 users

S

Steve Garvey

My Windows and Mac OS9-using clients are having trouble opening jpg
or gif graphic files I've sent from Entourage on my Mac OSX.

Has anyone else had this problem, and if so is there anything to do
about it? I've tried encoding them for both 'any computer' and
'windows' or 'mac', depending on who I'm send them to. No luck!

I would really appreciate any help!

Steve
 
S

Sam Elowitch

Steve,

You may already have noticed that you can set attachment encoding (click on
the short, wide box below the Attachments window) to one of the following
options:

1) Any Computer (AppleDouble)
2) Macintosh (BinHex)
3) Windows (MIME/Base64)
4) Unix (UUEncode)

I usually don't use the first one because it creates two files. I use the
third most often because most of my recipients (sadly) use Windows, and I
use the second for Mac people and the fourth for Unix folks. That's pretty
much it.

Of course, the intricacies of each encoding are much more complex than that;
however, this simple scheme has worked for me pretty well.

-Sam
 
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Steve Garvey

Sam,

Thanks - unfortunatly the settings you describe are exactly the same
as I use (I guess I wasn't explaining myself very well in my letter),
but neither clients using PCs or Mac OS9 could open my graphics
anyway.

I made the jpgs with PhotoShop 7, and am wondering if the problem
might be there, rather than with Entourage (clients *can* see the
images if I embed them in the email text - by 'insert'ing them as
'pictures'), although everyone on OS X that I sent them to could open
them fine as attachments.

Any other thoughts/ideas? Thanks for your response...

Steve
 
S

Sam Elowitch

Dear Robin and Steve,

Are you observing proper naming conventions? I generally stick to
alphanumeric characters, with no hyphens, "at" signs, etc., and spaces
replaced with underscores. Also, I make sure to use three-character
extensions according to file type (.txt, .rtf, .doc, .jpg, .gif).

Might that help?

-Sam
 
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