Dale:
I'm not sure I can solve your problem, since mine involved a conflict in
protocols between Entourage and AT&T DSL. The problems do sound identical,
though. After upgrading to Office 2004, I was able to receive mail but
unable to send mail.
Here is the step-by-step that solved the problem for me way back when. Bear
in mind that the settings I used may not be the same ones you will have to
enter. It's worth a try, though. You will have to know your administrator's
password to complete this process.
First of all go to
http://www.wurd.com/cl_ssl_osx_enabler.php and follow the
link to download SSL Enabler. Then configure SSL Enabler exactly as outlined
on this same page,
http://www.wurd.com/cl_ssl_osx_enabler.php
When the configuration is complete, do a SAVE. You will be asked to enter
your Administrator's password.
Now, open Entourage and, under the Tools menu, choose accounts.
Select the appropriate account by double-clicking it.
Under Personal information, use the long form of your email address
(
[email protected]).
Under Receiving mail, for the Account identification, I again used the long
form of my address.
POP server should be 127.0.0.1
Be sure your password is entered.
Check to save password in keychain.
Click advanced receiving options and be sure none of the options are
selected.
Under Sending mail, the SMTP server should be 127.0.0.1, same as the POP
server.
Click Advanced sending options.
Disable SMTP server requires secure connection.
DO NOT override default port 25.
Select SMTP server requires authentication.
Select Log on using Account identification (again, I used the long form of
my address), enter your password and choose save password in keychain.
If you shut down your computer, you will have to reactivate SSL Enabler when
you re-boot. Again, you open the application, do a SAVE and enter the
administrator password.
If it doesn't work with the settings I have outlined, you will have to
contact your ISP to see if there are specific settings you need to use.
I hope this helps.
Tom
