"Sent By" not visible to some Entourage recipients

J

Jon Sherry

So far, I've got one verified user who's Entourage client won't display
the "Sent By" info. I've verified that the Sender: field has been added
to the message, and the sender is displayed when logged into the user's
account with Outlook 2003.

Other users I've tested are all displaying the "sent By" in Entourage. I
updated the user from 11.3.3 to 11.3.4. but no change. I deleted prefs,
but no change.

When the verified user responds, the message is properly routed back to
the Sender, that is, the delegate. But I suspect the Outlook setting
"Send replies only to delegate, not to me" is a server-side rule. It's
probably reading the Sender: header to route this, which means the
missing "Sent By" is a client--side issue.

I'm about to try a clean install of Entourage, but if anyone has
suggestions, I'd love to hear them.

-jb
 
W

William Smith

Jon Sherry said:
So far, I've got one verified user who's Entourage client won't display
the "Sent By" info. I've verified that the Sender: field has been added
to the message, and the sender is displayed when logged into the user's
account with Outlook 2003.

Other users I've tested are all displaying the "sent By" in Entourage. I
updated the user from 11.3.3 to 11.3.4. but no change. I deleted prefs,
but no change.

When the verified user responds, the message is properly routed back to
the Sender, that is, the delegate. But I suspect the Outlook setting
"Send replies only to delegate, not to me" is a server-side rule. It's
probably reading the Sender: header to route this, which means the
missing "Sent By" is a client--side issue.

I'm about to try a clean install of Entourage, but if anyone has
suggestions, I'd love to hear them.
Click to expand...

Hi Jon!

I'm having a hard time following the sequence of events.

Is this the situation?

You have a person sending a message as a delegate (on behalf of someone
else) for another user. The recipients are unable to see the delegate's
name.

I'm not where I can test what's happening but what are you needing
specifically? Can you further explain the situation?

bill
 
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