Setting up an account

A

adam

I'm new to entourage and macs and am having difficulty setting up my e-
mail account. I'm on a G4 powermac running OSX.4.10 and entourage
10.0.0. and have an account with Tiscali broadband which i have been
using on my PC for a couple of years without difficulty.

I have gone through the set up and entered the correct details
(username, password etc.) but when i click on send/receive i get the
message "the server for account 'my name' returned the error "[AUTH]
invalid username or password". What am i doing wrong?

Can anyone please help?
Adam.
 
D

Diane Ross

I'm new to entourage and macs and am having difficulty setting up my e-
mail account. I'm on a G4 powermac running OSX.4.10 and entourage
10.0.0. and have an account with Tiscali broadband which i have been
using on my PC for a couple of years without difficulty.
Click to expand...

You need to update Entourage to 10.1.9. You also need to apply the Daylight
Saving Time workaround. Office X is end of life and will no longer be
updated. This has caused problems with Hotmail accounts.

Mactopia Downloads
<http://www.microsoft.com/mac/downloads.aspx>

I have gone through the set up and entered the correct details
(username, password etc.) but when i click on send/receive i get the
message "the server for account 'my name' returned the error "[AUTH]
invalid username or password". What am i doing wrong?
Click to expand...

Delete the account in Entourage and delete the account info in Keychain
Access. Create account new. If you copy/paste don't include
spaces.

Send & Receive problems can be complex to solve, but generally these
solutions apply:

If you can receive but not send then you have a bad SMTP configuration
If you can send but not receive you have a bad POP or IMAP configuration

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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