Shortcut Keys

  • Thread starter Simpson, Gary (NTM)
  • Start date
S

Simpson, Gary (NTM)

I¹m hoping someone else is having this problem. After about two hours of
Entourage being on, the shortcut keys stop stop working. Such as, Apple + A
to select all text, page up or page down, etc. I¹ve tried fixing
permissions, trashing preferences and rebuilding the database. I¹m on OS X
10.3.9 running Office 10.2.3.

Gary Simpson
 
B

Barry Wainwright [MVP]

I¹m hoping someone else is having this problem. After about two hours of
Entourage being on, the shortcut keys stop stop working. Such as, Apple + A
to select all text, page up or page down, etc. I¹ve tried fixing permissions,
trashing preferences and rebuilding the database. I¹m on OS X 10.3.9 running
Office 10.2.3.

Gary Simpson
Click to expand...

This has been a recurrent problem that has plagued some people from time to
time. If you can identify any particular actions that cause this behaviour
to occur, we would love to hear about it!

In the meantime, switching away from the app and then back to it will often
bring the keyboard shortcuts back, otherwise you have to quit & restart
entourage.
 
S

Scott

This is a daily, sometimes twice-daily occurrence for me. Command-N
doesn't bring up a new email window. The only fix so far is to quit
Entourage 2004 (v11.2.3) and restart.
 
M

Michel Bintener

If it's any consolation, no, you are definitely not alone. I'm also
experiencing this, and I have to quit and restart Entourage at least once a
day. What I have been able to observe so far: when the keyboard shortcuts
stop working, the arrow buttons also stop working. The only shortcut that
seems to remain responsive is Cmd+Q, which I think is Entourage's subtle
hint that I should quit it at this point. I'm running Entourage 11.2.3 and
Mac OS X 10.4.6, so it seems to be an Entourage problem, as it affects the
same product but different OSes.


I¹m hoping someone else is having this problem. After about two hours of
Entourage being on, the shortcut keys stop stop working. Such as, Apple + A
to select all text, page up or page down, etc. I¹ve tried fixing permissions,
trashing preferences and rebuilding the database. I¹m on OS X 10.3.9 running
Office 10.2.3.

Gary Simpson
Click to expand...


--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
K

Ken

Barry Wainwright said:
This has been a recurrent problem that has plagued some people from time to
time. If you can identify any particular actions that cause this behaviour
to occur, we would love to hear about it!

In the meantime, switching away from the app and then back to it will often
bring the keyboard shortcuts back, otherwise you have to quit & restart
entourage.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog
Click to expand...
 
K

Ken

Barry Wainwright said:
This has been a recurrent problem that has plagued some people from time to
time. If you can identify any particular actions that cause this behaviour
to occur, we would love to hear about it!

In the meantime, switching away from the app and then back to it will often
bring the keyboard shortcuts back, otherwise you have to quit & restart
entourage.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog
Click to expand...
 
K

Ken

I experience the same problem. Been using Office 2004 for about 6 weeks and
only recently began having this issue. I typically have lots of Entourage
windows open simultaneously so it's hard to determine what actions precede
the loss of keyboard shortcuts. But, I think it may be connected to my recent
increased use of links, especially when I create a "Link to a New Note." I've
lost keyboard shortcut access a number of times in the past two days around
the time that I created a new note from a link button on an appointment
(event). Perhaps this'll help someone at MS figure out what's going on.

It is exceedingly annoying to have to quit and restart Entourage to get
shortcuts back, especially when there are lots of Entourage window open.
Would be great if this were fixed in an upcoming update.
 
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