So easy to connect to Exchange from Mail, so difficult from Entourge...

C

chabot.denis

Hi,
For years I have used Mail.app to handle my email needs, including my
Exchange email account at work. I may be forced to switch to Entourage
because of a requirement that my calendar (presently iCal) be shared
with my colleagues using Exchange (no choice on the matter).

I don't mind switching my work email/calendering to Entourage, but
first I need to connect! I use the same userID, email account, password
and server I use in Mail, to no avail. I added the domain, which Mail
does not seem to need, but this did not help. I've tried removing the
@myworkaddress from the email address field, in case it was not needed.
Nope. I replaced te Exchange server name by its IP, no success. I tried
setting the option "This DAV service requires a secure connection", no
luck. I did not override the default DAV port when I performed this
last test as I did not know what to put there.

I also tried using the WebOutlook URL we use when checking our email
from outside, as the Edit Account dialog box says it can be used. My
settings are right because on the same computer I can use Web Outlook
with Safari. But not with Entourage.

I cannot get help from the administrator as they are very unhappy that
I use a Mac to start with and will provide no help.

I checked on a PC at work, and to setup that PC to read my mail I only
needed the information I tried with Entourage (userID, domain, server
name). It worked.

If anybody has a suggestion...

Why is it that it is more complicated to connect to a Microsoft mail
server using a Microsoft mail reader than with an Apple mail reader???

Denis Chabot
Mac OS X 10.4.5 on PowerBook 15" alu (G4)
Entourage 11.2.3 (060209)
I don't know what version of Exchange is used at my institute, but my
colleagues on PC use Outlook 2003 to do email.
 
A

Andy Ruff

Mail.app uses an entirely different protocol for connecting with your
Exchange server (IMAP vs. DAV). This is the reason a) additional
information is needed to get Entoruage to connect and b) you can see and
share your calendar among other things (as these aren't IMAP features). You
could configure Entourage to use IMAP against Exchange just as simply as you
could Mail.app.

Have you tried using the auto-account configure with your PowerBook
connected to your organization's network?

-Andy

--
Andy Ruff
MacBU Program Management
Entourage Weblog: http://blogs.msdn.com/entourage/

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
C

costas.manousakis

Had similar problems. The solution for us was to make sure we added in
network preferences / search domains the domains of the e-mail server
and the LDAP server. ex if the e-mail server is
mailserver.dept.comp.net we added dept.comp.net . then entourage was
able to find and configure everything.
HTH
Costas
 
C

chabot.denis

Thank you Andy,
OK, I did not even know which protocol was used iin Entourage. So it is
DAV, at least I am a bit closer to success! By default I was presented
with the auto-account configure and I was connected. It said it could
not configure. Mail was open at the same time, could it be the reason?

Denis
 
A

Andy Ruff

Most likely Mail being open doesn't impact it. The DAV support in Entourage
requires that you have Exchange 2000 or newer. Do you know if that is the
case?

-Andy

--
Andy Ruff
MacBU Program Management
Entourage Weblog: http://blogs.msdn.com/entourage/

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
T

Travis

Thanks Costas. Your post explained soemthing I shoudl have figured out
myself. I was delighted that I had full access to my email at the
school where I teach, but I couldn't figure out why I couldn't access
my address book. I changed the reading for the LDAP server to the lines
of your suggestions, and suddenly I have my address book at school!
Excellent!

Mike
 
C

chabot.denis

I have checked and I already have done this. I'll double check with the
network administrator there are no other domains to add here.

Thanks for the suggestion,

Denis
 
C

chabot.denis

I'm afraid I am out of luck. We are running Exchange 5.5 but are
supposed to move to Exchange 2003 within one year.

Denis
 
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