Software Freeze - when highlight subject from specific sender

[ricsweb]

When I receive an e-mail from a specific "Sender" it's causing
Entourage to freeze. When I highlight the e-mail Subject line on my In-
Box List it causes the software to freeze. I am unable to read it or
delete it. The message remains listed as "Unread" --- I can't e-mail
the sender because I can't open it. This just started 4 or 5 weeks
ago... prior to that, I received e-mail from this Sender without a
problem. It's a weekly newsletter sent from a large entertainment
venue regarding future shows and tickets.

 

[Diane]

When I receive an e-mail from a specific "Sender" it's causing
Entourage to freeze. When I highlight the e-mail Subject line on my In-
Box List it causes the software to freeze. I am unable to read it or
delete it. The message remains listed as "Unread" --- I can't e-mail
the sender because I can't open it. This just started 4 or 5 weeks
ago... prior to that, I received e-mail from this Sender without a
problem. It's a weekly newsletter sent from a large entertainment
venue regarding future shows and tickets.

It sounds like they made a change that results in a corrupt HTML message.
Drag the message to the desktop and open it Apple Mail.

I've had many reports of newsletters that cause this behavior. Let's hope
that Entourage 2008 will be better able to deal with HTML.