Some attachments won't send.

D

Danny

A friend has latest Entourage.
He told me that attachments aren't always included when sending.
Sometimes they send OK, sometimes not. Sometimes when a file doesn't
attach, he retry a couple of times and suddenly it works.
I have no clue what the problem might be.
Any suggestions?
 
B

Barry Wainwright

A friend has latest Entourage.
He told me that attachments aren't always included when sending.
Sometimes they send OK, sometimes not. Sometimes when a file doesn't
attach, he retry a couple of times and suddenly it works.
I have no clue what the problem might be.
Any suggestions?
Click to expand...

Not at the moment, but please can you get the answers to a few more
questions and I may be able to suggest something:

What version of Entourage is he using? (the version & Build number can be
obtained from selecting 'About Entourage' from the 'Entourage menu)

What OS version is he using?

How is he attaching the files? Drag & Drop? With the toolbar button? With
the menu command? Does he get different results with the different methods?

What has he got in the preferences for attachment encoding and/or
compression? (Look in the 'Compose' section of the preferences).

Is he using plain text or HTML mails?

Are all recipients commenting on missing attachments, or only some? Is it
always the same ones who are missing attachments?
 
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