Some messages will not delete from Entourage

C

ccaspell

I have a number of messages that have been marked for deletion, have been deleted from the i-map server (I can see that using Mac Mail) but are not deleted from Entourage. This is by no means every message - most I can delete and they disappear from both, but there are a handful that will not be moved.

Any suggestions would be appreciated. Thanks.

Chris
 
W

William Smith

I have a number of messages that have been marked for deletion, have
been deleted from the i-map server (I can see that using Mac Mail) but
are not deleted from Entourage. This is by no means every message - most
I can delete and they disappear from both, but there are a handful that
will not be moved.
Click to expand...

Hi Chris!

Try right-clicking (or Control-clicking) the folder and selecting Repair
Message List.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
C

ccaspell

That was the answer Bill - thanks for your swift answer - much appreciated.

Chris
 
S

Stan

Whoa. Doesn't work for me. A message in my inbox won't delete - "An unknown error (16002) occurred."

When I control click the inbox, a list pops up, with several dimmed options, but no option for repairing anything.

Please advise.
 
J

Jean

? Re: some messages will not delete from Entourage

I have the same problems as Stan - no deleting, error message, no option for repair.

Also, Entourage has taken to stalling on sending messages - yesterday several hours in Outbox for a simple text message.

Anybody got any ideas?

Jean
 
B

Barry Wainwright

? Re: some messages will not delete from Entourage

I have the same problems as Stan - no deleting, error message, no option for
repair.
Click to expand...

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004/2008:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.





--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/
 
J

Jean

Thank you for the advice, Barry. I've tried your suggestion and it seems to have worked!
Jean
 
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