Sort by name error

F

Fred Rose

Entourage for Office 2001 using OS 9.2 has started exhibiting problems when
sorting by name or during finds by From. Specifically, If I click on the
From button in the list pane, the messages all rearrange, but not in
alphabetical order. Similarly, using the Filter field (upper right corner)
and typing a name of someone who I KNOW has multiple messages in my Inbox,
no names show up; at other times the correct name shows up along with others
who do not belong.

There are only 190 messages in the box, with a couple hundred more filed
away in subfolders. I'm now where near my 2GB limit on file size.

I imagine somehow the indexing system has gotten screwed up or corrupted,
but I was wondering if anyone else has experienced this problem and how they
solved it.

TIA,

F
 
M

Mickey Stevens

Yes, I've seen the seemingly nonsensical sorting happen too. It's fixed by
rebuilding the Entourage database. Quit Entourage, and then restart
Entourage holding down the Option key. When the Rebuild dialog box comes
up, choose to do a Typical Rebuild.
 
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