Spam Email is Crashing Entourage

D

dogsnack

I have experienced this before but cannot recall steps to take: I have
received some spam that when I click on it to delete it causes Entourage to
crash. Please advise. Thanks.
 
G

Guest

I have experienced this before but cannot recall steps to take: I have
received some spam that when I click on it to delete it causes Entourage to
crash. Please advise. Thanks.
Click to expand...


You need to login to your email account via webmail and delete it from
there,then send and receive from Entourage and it will be fine.
 
I

irajblock

The last few days I've been having the same problem. Unfortunately once
it's in Entourage, it's off the server and can't be opened on webmail.
It can't be deleted from entourage, as once you click on it it crashes.
However, I find that I can drag it into the trash and then empty my
trash.
 
M

Michel Bintener

Try disabling the preview pane (View>Preview Pane>None) before clicking on
the email message. The crash is probably caused by some part of the email
which Entourage is trying to load; if you disable the preview pane,
Entourage will not try to load the message and should not crash, thus giving
you the time to properly delete the message.
 
V

veghte

thank you it; it worked.


Michel said:
Try disabling the preview pane (View>Preview Pane>None) before clicking on
the email message. The crash is probably caused by some part of the email
which Entourage is trying to load; if you disable the preview pane,
Entourage will not try to load the message and should not crash, thus giving
you the time to properly delete the message.
Click to expand...
 
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