Still no sound in Entourage

R

Rita

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

I really hoped that the sounds would have returned after I downloaded the updat of Office 2008. But NO. This is very annoying. The first couple of times I used it, there were sounds when a mail was sent or received. But it soon stopped again. Can't this really be fixed?
Soesja
 
D

Diane Ross

[email protected] said:
I really hoped that the sounds would have returned after I downloaded the
updat of Office 2008. But NO. This is very annoying. The first couple of times
I used it, there were sounds when a mail was sent or received. But it soon
stopped again. Can't this really be fixed?
Click to expand...

Sounds are fixed. What version have you updated to?

First check Entourage --> Preferences "Notification". Make sure that the
appropriate sounds are checked. Click the speaker icon next to them to test
your sound setup .If you can hear sounds from other applications, but not
the Entourage sounds have a look at this Apple Knowledge Base article.

Mac OS X: No audio from certain multimedia content
<http://support.apple.com/kb/HT2178?viewlocale=en_US>

An application may have set your audio output settings too high. If that
fails and you have GarageBand, try opening and closing it.
 
R

Rita

My version is Office for Mac 2008.

The notifiction sounds are checked. Clicking the speakers do not produce any sound.

Entourage is the only program that lost its sound.
Audio Output setting was and is 44100.0 Hz.

I opened and closed Garageband.

No result.

Restarted the computer: no result.
Rita
 
D

Diane Ross

[email protected] said:
I have version 12.1.2
Click to expand...

Then you should have sound. Let's test....

1) under Entourage in the Menu bar select to create a new Identity. Check
sounds in the new Identity. Do they work? If yes, then the problem is in
your current Identity. If not....

2) Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Entourage
there. If the sounds work, then the problem is in your User's folder. If
not then it's your base OS files.

Let me know what you find.
 
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