Stripped file names

R

Richard McCutcheon

For reasons I haven't been able to figure out Entourage seems to be
stripping the file names off Word .doc files that are sent to me by my
colleagues. What I get instead is a generic "Microsoft Word Document." This
has just happened since upgrading to Mac Office 2008 and is very consistent
across many people on multiple platforms using Word. Any thoughts? I've
looked through the preferences and haven't found any tick boxes, but I have
a feeling I'm missing something.

Rick

PB G4 1.67 2GB/80GB
Mac OS Tiger 10.4.11
Most Current Office, with all updates
 
M

Michel Bintener

Hi Rick,

are you able to open those Word files? If not, go to Tools>Accounts,
double-click your account, switch to the Options tab and make sure that the
option "Partially receive messages" is not checked.

Apart from that, there is no reason why Entourage should interfere with the
file name. Is there anything on the sending end that could cause the
problem? Which email program are they using? Which encoding are they using
to send the message?
 
R

Richard McCutcheon

Thanks Michel,

Yes, I can open the files. I'm familiar with the partially received messages
function, and it is not related to that....

As to the sending end, that I can't determine wholly as it is fairly
consistent across many people, locations, and time. Many of my colleagues
use recent renditions of Word for PC. The thing is -- I have interacted with
the same people for many years and this has never been a problem until
recently. Something has changed.

What I am thinking now is that something with the servers at the university
where I work has been changed and the stripped file names is the result on
my user end. The university is truly not Mac friendly, even though about 35
percent of the staff and faculty use them, and the software (Novell) is not
always user friendly for Mac users, although kudos to Novell for making it
much better in the past couple of years.

I too am wondering about the encoding, and will visit with some of my
colleagues to see what I can find.

Cheers,
Rick
 
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