subscription to folder is lost when moving folder

A

arlomedia

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

Hi folks,

Some of my coworkers have lots of folders and subfolders in their IMAP accounts. For example, one has a folder called "projects" with a subfolder for each project, and a folder called "archived projects," again with a subfolder for each project. We have found that occasionally, if we move a project folder from "projects" to "archived projects," the folder and all of its contents disappear. We eventually figured out that the data was not deleted; rather, the user had become unsubscribed to the folder.

Although this is easy enough to correct when it happens, it still creates some panic for those who don't know what's happening. Does anyone know if this is a bug in Entourage, or does it occur with other IMAP clients as well? It's hard to test because it only happens because it only happens occasionally, and I've never been able to make the problem happen on demand.

By the way, we noticed the problem with Entourage 2004 as well, so if it is an Entourage bug, it has been carried into the new version.

Thanks,
-Arlo
 
A

arlomedia

No. The first step is figuring out whether it's a problem with Entourage or the mail server, but it's hard to isolate the problem when it only occurs once every few months. My web host says it's a problem with the client (of course), but I would have to switch to another client and use it for six months to a year to be reasonably sure it's not happening there.

I haven't found anyone else online who is reporting the same problem, so I can't use the experience of others to isolate the problem.

My solution so far has been to train my users on what to do when a folder disappears.
 
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