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K

Kendall

I have this feature turned on for one of my users, but
when he restarts his outlook, it no longer remembers
previous entries. This has worked in the past... Any
suggestions?
 
K

Kendall

It worked .... Thank you

-----Original Message-----
Recreate the profile. The current one is corrupt.
--
Russ Valentine
[MVP-Outlook]
Kendall said:
I have this feature turned on for one of my users, but
when he restarts his outlook, it no longer remembers
previous entries. This has worked in the past... Any
suggestions?
Click to expand...


.
Click to expand...
 
S

Steve Swift

Recreate the profile. The current one is corrupt.

In this context, what is meant by "Profile" - the entire userid or
something less destructive? My friend has the same symptoms.
 
S

Swifty

Thank you, Russ, a new profile fixed my friends problem.

As a side effect it lost his rules, which I presume are saved in the active
profile?

The rules export and import function says that it is for use with
*previous* releases of Outlook, I presume I could have exported and then
imported the rules between Outlook 2003 profiles?
 
R

Russ Valentine [MVP-Outlook]

The last I knew, rules are now stored with the PST so all you should have to
do is reset them.
 
S

Swifty

The last I knew, rules are now stored with the PST

You are undoubtedly right. When I created the new profile, it created/used
a new .PST file, either on purpose or because of my error. I managed to
copy the mail folders and items, and the contacts, but the rules eluded me
until after I'd recreated my friends set of simple rules.

This raises an interesting point. When we had both old and new PST files
open simultaneously, they had the same top-level directory: "Personal
Folders". Is there a way to change this so we can tell which is which? In
the future my friend may occasionally want to open his daughters PST file,
and then he could have three "Personal Folders" top levels.
 
B

Brian Tillman

Swifty said:
This raises an interesting point. When we had both old and new PST
files open simultaneously, they had the same top-level directory:
"Personal Folders". Is there a way to change this so we can tell
which is which?
Click to expand...

Of course. Right-click on the "Personal Folders" you wish to rename, click
Properties, then Advanced. Change the name in the Name box. Click OK, then
OK.
 
R

Russ Valentine [MVP-Outlook]

Actually only one PST file can ever be default, or "top level" as you put
it--the one you designate for mail delivery. Any other PST file in your
profile can be renamed or closed.
 
S

Swifty

Actually only one PST file can ever be default, or "top level" as you put
it
Click to expand...

I called them "Top levels" because no matter how hard you tried you could
never collapse them to one item - they are distinct and independant
entries. To my eyes, anyhow.

Thanks for all the answers I got. Before long I'll be in a position to give
out some answers myself.
 
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