Synchronizing Notes in Entourage X w/Palm handheld Memos

[Eric Olson]

When I synchronize between Entourage X and my Treo 600 handheld, the "memos"
in the handheld are getting cut off -- the "notes" in Entourage are shorter.
The amount missing is variable -- sometimes not at all, sometimes a lot, and
the resulting notes are not cut off to some uniform amount of characters.
But if anything is missing, it is the end part of the memo/note. The
handheld continues to keep the full text of the memo.

I don't think this is related, but I started noticing this after having to
do an advanced rebuild of the Entourage database. Immediately following the
advanced rebuild, I found that one memo/note had been duplicated in
Entourage and a few were missing all contents in Entourage. The memos in
the handheld were fine. I tried deleting all of the notes in Entourage and
having the handheld overwrite Entourage, but the memos are still getting cut
off.

System info:
Entourage X version 10.1.4
Treo 600 running Palm OS 5.2.1 and software version Treo600 1.13 AWS
HotSync 3.1 on the desktop, HotSync v. 5.0 on the handheld (why is there a
difference?)
Palm Desktop 4.1
Microsoft Handheld Synchronization for Entourage X, the Microsoft
Office v. X 10.1.2 Update

Thanks for any help you can offer.

 

[Paul Seymour]

Hi Eric...

I don't have the answer for you, but that exact phenomenon has happened to
me too, many times. I'm convinced that when you do a rebuild (standard or
advanced), that some data gets lost. I've had parts of contacts lost, notes
attached to tasks, as well as memos/notes. Looks to me like a genuine bug.

I'm upgrading to Entourage 2004 soon and will hopefully not have this
problem anymore.