text disappears in reply

J

Jay Kravitz

good morning :::..

sometimes, a the body of an email message in entouage is not copied into
the reply message. the preferences are set to include the entire message. I
have seen this gets weird if I click in the message peak window first or in the
enclosures area. but that doesn't seem to happen all the time.

any ideas?

jay
 
P

Paul Berkowitz

good morning :::..

sometimes, a the body of an email message in entouage is not copied into
the reply message. the preferences are set to include the entire message. I
have seen this gets weird if I click in the message peak window first or in
the
enclosures area. but that doesn't seem to happen all the time.
Click to expand...

I've only seen this happen when the original is "complex HTML" (includes
pictures on web sites for which you've had to click "Download pictures" if
you're in Entourage X) and the original sender's email client has not
included a plain text part as "alternative" - which is very rare nowadays.
It's mostly just some bulk mailers - i.e. spammers - who omit alternative
plain text. Since Entourage itself cannot send complex HTML and since no
text part has been provided by the sender, the reply is blank. This is very
rare.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
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