"There is no such disk" error on launch.

J

Jonathan VanClute

OK, this makes the third time I have tried to post this, but this time
from I.E. Apparently something about the MSFT support site doesn't
like to play well with Safari. Great. Anyway...

I just got Office 2004 and installed it, and when I try to launch
Entourage I get the following error dialog:

"An error occurred. There is no such disk."

Say what? It's almost as if I were trying to launch an alias to a volume
that doesn't exist, but this happens from launching the main
application executables too. What gives?

I do have a very old copy of Office on this machine... I think Office
2001? I can't even remember. I have uninstalled & reinstalled and have
tried both the install wizard and the drag copy install, same results.
Entourage is the component of Office I use the most, so this is a really
big deal for me.

B&W G3 300 mHz running 10.2.8 with 384 meg RAM. Anyone have any
ideas what's wrong? Please email me directly, whether you respond to
the list or not. Thanks!

Jonathan
 
D

Diane Ross

OK, this makes the third time I have tried to post this, but this time
from I.E. Apparently something about the MSFT support site doesn't
like to play well with Safari. Great. Anyway...

I just got Office 2004 and installed it, and when I try to launch
Entourage I get the following error dialog:

"An error occurred. There is no such disk."
Click to expand...

This sounds like you are running Entourage off the install disk.

What happens if you switch to a new User in System Preferences and try to
launch Entourage?
 
J

Jonathan VanClute

Well I'll be darned... if I log in as another user Entourage launches
fine, but if I log in as my normal self (this machine never has more
than one user) it won't launch as originally described. Something
wrong with permissions or something? How can I get things to work
when I log in as me?

Thanks!

Jonathan
 
D

Diane Ross

Well I'll be darned... if I log in as another user Entourage launches
fine, but if I log in as my normal self (this machine never has more
than one user) it won't launch as originally described. Something
wrong with permissions or something? How can I get things to work
when I log in as me?
Click to expand...

You could try running Repair Permissions. To use. open Disk Utility in your
~/Applications/Utility folder. Click on the First Aid tab and select Repair
Permissions. More info on Repair permissions can be found here.

<http://docs.info.apple.com/article.html?artnum=106712>

You also might want to try "Remove Office".

<http://www.entourage.mvps.org/glossary/remove_office.html>
 
B

BB

This happened to me too just a few days ago. I had used "user switching" to
another account which has file vault enabled. When I switched back to my
normal account and tried to launch Entourage I got the "no such disk" error.

Finally I had to reboot my machine to get it working again.

-Bo
 
J

Jonathan VanClute

So it turned out the problem has to do with how Entourage access
directory paths. My "Documents" folder is actually an alias that
points to another internal hard disk. Entourage can't follow this
alias, so gives the error when it finds no MSFT User Data folder. The
solution is that I had to rename my "Documents" shortcut to "Documents
alias" and then create a new, real, "Documents" folder, inside which I
placed an alias directly to the MUD folder on my other disk. All now
works fine and as intended.

This is rather annoying since Office X did not have this problem, and
I always have my Documents folder be an alias with the same name, that
way my applications default to placing things where I actually want
them to go. Would be nice to see Office 2004 able to handle this the
same way Office X did.

Jonathan
 
D

Diane Ross

So it turned out the problem has to do with how Entourage access
directory paths. My "Documents" folder is actually an alias that
points to another internal hard disk. Entourage can't follow this
alias, so gives the error when it finds no MSFT User Data folder. The
solution is that I had to rename my "Documents" shortcut to "Documents
alias" and then create a new, real, "Documents" folder, inside which I
placed an alias directly to the MUD folder on my other disk. All now
works fine and as intended.

This is rather annoying since Office X did not have this problem, and
I always have my Documents folder be an alias with the same name, that
way my applications default to placing things where I actually want
them to go. Would be nice to see Office 2004 able to handle this the
same way Office X did.
Click to expand...


Panther handles aliases differently than Jaguar. I suggest using something
like Cocktail to create a symlink of your Documents folder. This way there
will be no problems with aliases.

If you are comfortable with the Terminal you can create a symlink there.
 
J

Jonathan VanClute

For what it's worth, I'm not using Panther, and this problem did not
exist in Office X. Office 2004 handles directory paths in a way that
has changed somehow, perhaps because of support for Panther, I don't
know. All I know is I'm using the same OS I've been using for many
many months with Office X, and upgrading to Office 2004 is when it
broke. I've confirmed with Microsoft phone support that 2004 tracks
the MUD folder more agressively than in Office X, and that's part of
why it won't support a direct alias to the Documents folder.

Seems weird to me, but whatever... as long as I have a mostly
acceptable solution, I suppose I'll manage. Thanks for the help...

J
 
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