This identity cannot be opened with this version of Entourage

B

Belladonna

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel
Email Client: pop

I've not had any reason to install Entourage on this 'ere MBP, but I'm increasingly finding that I require a client with more flexibility and features over and above those offered by the standard Mail.app.

So I installed it this afternoon and have just attempted to fire it up. However, as soon as I do so, I receive the error detailed in the subject (sometimes with a prompt to send a report to Apple, sometimes not).

Is 2004 not compatible with x86-based machines? The reason I say this is that I have had it installed on a 4G5 (currently at the local AASP awaiting a new logic board and HDD) where it was unproblematic. The only other Office app I have any use for is Word, and that runs without problem.

Unfortunately, I'm extremely strapped for cash at the moment, so upgrading to 2008 isn't an option.

I have removed the entire suite (though I only have Word and Entourage installed - I have no use for PowerPoint and Excel) and reinstalled, but the error persists.

I will admit that I've not searched to see if others have experienced the same issue, so it may be that it's a very common one.

Could some kind soul give me a hard shove in the direction of a solution?

Cheers folks!

Bella
 
M

Michel Bintener

This error message simply means that the database Entourage is currently
trying to access was created with a newer version of Entourage, which yr
current (i.e. older) version of Entourage cannot read. Just update Entourage
to the latest version by running Microsoft AutoUpdate (in your Applications
folder) a couple of times, and you should be able to access your database
again.


Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel
Email Client: pop

I've not had any reason to install Entourage on this 'ere MBP, but I'm
increasingly finding that I require a client with more flexibility and
features over and above those offered by the standard Mail.app.

So I installed it this afternoon and have just attempted to fire it up.
However, as soon as I do so, I receive the error detailed in the subject
(sometimes with a prompt to send a report to Apple, sometimes not).

Is 2004 not compatible with x86-based machines? The reason I say this is that
I have had it installed on a 4G5 (currently at the local AASP awaiting a new
logic board and HDD) where it was unproblematic. The only other Office app I
have any use for is Word, and that runs without problem.

Unfortunately, I'm extremely strapped for cash at the moment, so upgrading to
2008 isn't an option.

I have removed the entire suite (though I only have Word and Entourage
installed - I have no use for PowerPoint and Excel) and reinstalled, but the
error persists.

I will admit that I've not searched to see if others have experienced the same
issue, so it may be that it's a very common one.

Could some kind soul give me a hard shove in the direction of a solution?

Cheers folks!

Bella
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

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