this version of entourage cannot open this identity.. HELP!

O

Oli Green

I've just upgraded from Office Mac X to Office Mac 2004. but there
seems to be some problem and I'm very concerned that I'll lose my
calendar/contacts/emails etc from entourage. When I try to open
entourage i get the message" this version of entourage cannot open
this identity" even though I followed the set up assistant as directed
and removed other versions of office etc. ~Could anyone PLEASE help?
 
O

Oli Green

ignore the above, after re-installing, restarting, re-installing etc it
seems to now work?!
 
B

Barry Wainwright [MVP]

I've just upgraded from Office Mac X to Office Mac 2004. but there
seems to be some problem and I'm very concerned that I'll lose my
calendar/contacts/emails etc from entourage. When I try to open
entourage i get the message" this version of entourage cannot open
this identity" even though I followed the set up assistant as directed
and removed other versions of office etc. ~Could anyone PLEASE help?
Click to expand...

Upgrade your version of Office 2004 to 11.2.1 via the office autoupdate.
 
B

Barry Wainwright [MVP]

I am having this same exact problem now...can anyone help???
Click to expand...

This error usually occurs after a user has re-installed office from the CD,
and tries to open an identity they were using previously before they have
applied all the updates to the new install of office that had previosuly
been applied to the original install.

Use 'check for updates' in any office app's 'help' menu
 
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