Time Stamp on Inbound Mail

M

Mack

Is there a way to time stamp emails when they ARRIVE, vice when they are sent.
Because of our SLA, we have certain timeframes to get work done in and the clock on that starts when they arrive at our facility. But, since it's time stamped with the time the user/client sent it, we are behind - as sometimes their emails don't arrive within the reasonable amount of time from when they sent it

Any assistance would be greatly appreciated. A configuration, a 3rd party software, etc....... We are running Exch 2k3 & OL 2k3

Thanks
Mack
 
H

Hubert

Outlook messages do contain a time stamp for the time
they are "Received" as well as they time they
are "Sent". From your inbox, select the submenu
item "Views|Current Views|Customize Current View..." and
in the "Fields" tab, there are options for "Received" as
well as "Sent" time stamps.

Unfortunately, when you reply or forward a message, only
the "Sent" time stamp is included. I think you might
have to re-design the custom message form to change that
behavior.

-----Original Message-----
Is there a way to time stamp emails when they ARRIVE, vice when they are sent.
Because of our SLA, we have certain timeframes to get
Click to expand...
work done in and the clock on that starts when they
arrive at our facility. But, since it's time stamped
with the time the user/client sent it, we are behind - as
sometimes their emails don't arrive within the reasonable
amount of time from when they sent it.
Any assistance would be greatly appreciated. A
Click to expand...
configuration, a 3rd party software, etc....... We are
running Exch 2k3 & OL 2k3.
 
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