tracking emails

J

Janet

I want to recieve a receipt when my email has been opened and can not
find how to turn this feature on. Please advise.
 
M

markwplatt

I need this for our exchange server where the feature is implemented
andwe can get a received and a read message, this is critical where I
send students notice of a meeting then they complain that they "never
received the email"
 
A

Adam Bailey

I need this for our exchange server where the feature is implemented
andwe can get a received and a read message, this is critical where I
send students notice of a meeting then they complain that they "never
received the email"
Click to expand...

The problem is, it's not reliable. All it tells you is that *someone* /may
have/ accessed the email. Especially in a college environment where you have
roommates, study groups, etc. all incestuously sharing each others'
resources. Someone else may have been using their computer and accidentally
marked it read while trying to get to something else. It could have been
accidentally deleted or marked as junk.

If you're sending out a critical notice, you need to require an active
response and acknowledgement. An automated receipt means nothing.
 
W

William Smith

Adam Bailey said:
If you're sending out a critical notice, you need to require an active
response and acknowledgement. An automated receipt means nothing.
Click to expand...

And it's not even automated. The recipient has to allow the message to
be sent. He can just as easily click Cancel to the receipt, read the
email and still claim he never received the message.

bill
 
D

Diane Ross

And it's not even automated. The recipient has to allow the message to
be sent. He can just as easily click Cancel to the receipt, read the
email and still claim he never received the message.
Click to expand...

In addition....

It doesn't work when the receiving email client does not have an automatic
service that sends a reply. (Not only Entourage - there are many, many other
other email clients which don't reply.) Therefore, if you don't get a reply
you may incorrectly think it wasn't received,

For the background on this feature see:

<http://www.entourage.mvps.org/faq_topic/return_receipt.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
M

Mickey Stevens

And it's not even automated. The recipient has to allow the message to
be sent. He can just as easily click Cancel to the receipt, read the
email and still claim he never received the message.
Click to expand...

I think some clients may send it automatically, but you're right that in
some cases the user may have elected not to respond to them.
 
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