Unable to display pictures in all Microsoft Office 2003

[danlegion]

Recently i've found out that i canont display picture in Micorsoft
Office2003... i've run some search over the internet and it seems like its
some problem with display using full acceleration... the pictures will only
appear when i disable all direct draw..i think this only happens to ATI
card... anyone else suffer this problem.. do u all have a solution?

 

[Bob I]

This is a problem corrected by installing the correct driver from the
manufacturer. Visit ATI and get the correct one.

 

[danlegion]

Hi bob... I've contacted ATI regarding this problem and i've installed the
latest driver.. and according to ATI support they say this problem is not
caused by the ATI driver instead they ask me to chekc updates on microsoft
office.. i've updated my micorsoft office 2003 yet it is still like this

 

[Bob I]

If the card/driver set won't work properly without reducing acceleration
in Office but any other card/driver set works properly, I would be
thinking that the problem is the card/driver set. What version of
DirectX is installed? It may be the interaction between ATI drivers and
DirectX. 9.0c is the latest version.

 

[Bob Buckland ?:-\)]

Hi Dan,

The issue is with the graphics chipset by Intel used by the
ATI card. ATI is aware of it, but you may want to
visit the Intel website to see if the update there for your
chipset applies.

Do you have the name of the ATI rep that you talked with
and/or a support call case #?

=====
Hi bob... I've contacted ATI regarding this problem and i've installed the
latest driver.. and according to ATI support they say this problem is not
caused by the ATI driver instead they ask me to chekc updates on microsoft
office.. i've updated my micorsoft office 2003 yet it is still like this >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[danlegion]

Hi Bob.. well i'm using Directx9.0c...
I've been talking to Syed H. regarding this problem.. and here is my ticket
number Resolved. It actually started like this... initially i thought it was
a driver compatibility problem..therefore i decided to update the driver from
the ATI site.. and it seems like i'm having problem installing the driver
with the ATI WDM driver.. so i contacted them.. and i added in this problem..
well u have take a look at the reply.. if u cannot access it let me know..
i'll post up his reply..

and btw u're talking about some chipset updates?Hmmmm i never update my
chipset before. Does chipset have anything to do with graphic cards?

 

[danlegion]

Until today there is still no solution? Its so sad i have to reduce my
Graphic Hardware Ecceleration each time i'm deal with pictures in MS OFFICE.

 

[Bob Buckland ?:-\)]

The problem isn't in Office other than the fact that
MS Word has long been a torture test for graphics
cards and drivers. Word basically just exposes
the problem.

Acceleration adjusts a timing loop. Having 'max' is
not always the best performing.

For a number of graphics cards Intel makes the chipsets/
controllers and sometimes they have their own software updates, more
often they advise the card makers who in turn do a driver
update. One of the links here may apply to your card
http://www.intel.com/support/graphics/sb/CS-004696.htm


=========
Until today there is still no solution? Its so sad i have to reduce my
Graphic Hardware Ecceleration each time i'm deal with pictures in MS OFFICE. >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[danlegion]

Hi bob i've check out the link you sned me... i'm not using and Intel Graphic
Card. but that link it an update for those using Intel GRaphic cards.. I'm
using an ATI Graphic Card... besides the update only apply to 2 Intel Graphic
Controller not mine.. I think there is a lil misunderstanding.. i'm using ATI
Radeon 9600XT graphic card