Unable to find contacts for email "To"

R

Robert Casteline

I transfered my Outlook setting from an XP box with Outlook 2003 to a Vista
box with 2007. My contacts show up under the contacts tab, but they do not
show up in new emails. The "Show this folder as an e-mail Address Book"
option is greyed out for both my Outlook contacts and my downloaded
msn/hotmail contacts.

Please help me fix this.
 
V

Vince Averello [MVP-Outlook]

Make sure the Outlook Address Book service is part of your profile. Check
here in Outlook: Tools menu > Accounts > Address Books
 
R

Robert Casteline

When I look there, I have an address book called "Outlook Address Book".
When I look under Contacts in Outlook, under "My Contacts" I see "Contacts"
and "Contacts in [email protected]". Is that the same address book? IOW, is
"Outlook Address Book" the same/ linked to "My Contacts/Contacts"?
 
B

Brian Tillman

Robert Casteline said:
When I look there, I have an address book called "Outlook Address
Book". When I look under Contacts in Outlook, under "My Contacts" I
see "Contacts" and "Contacts in [email protected]". Is that the same
address book?
Click to expand...

They're different contact folders. One's int he PST you have on your hard
drive and the other is on the MSN server.

If you can't see a contacts folder in the Outlook Address Book "Show names
from the" drop-down, see this: http://support.microsoft.com/kb/287563/en-us
 
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