Unable to open database

D

david toub

After replacing my hard drive, I moved my Users folder to the new
drive and reinstalled Office X. After doing this, I am not able to
open Entourage, as it states that it cannot access the database and
wants to rebuild it. Doing either a routine or advanced rebuild does
nothing useful and Entourage quits. I've repaired permissions,
restarted, did chmod 777 on my Microsoft User Data folder, but nothing
works.

The interesting thing is that if I insert the original Office X CD (I
had been running Office 10.1.3), the original version of Entourage
opens the database just fine. Going back to the verson on my hard
drive produces the same round of error messages. The database is fine,
as demonstrated by the ability of the CD-based application to open it.
I've trashed my prefs, reinstalled, etc. and nothing works. Switched
identities also without results.

Any suggestions?

Thanks.
 
D

Diane Ross

After replacing my hard drive, I moved my Users folder to the new
drive and reinstalled Office X. After doing this, I am not able to
open Entourage, as it states that it cannot access the database and
wants to rebuild it. Doing either a routine or advanced rebuild does
nothing useful and Entourage quits. I've repaired permissions,
restarted, did chmod 777 on my Microsoft User Data folder, but nothing
works.
Click to expand...

Instead of moving the entire User's folder try moving the contents over to
the new User's folder.

You can test this by creating a new User, then drag over the Microsoft User
Data folder to the Documents folder in the new user and see if Entourage
opens this.
 
D

david toub

Diane Ross said:
Instead of moving the entire User's folder try moving the contents over to
the new User's folder.

You can test this by creating a new User, then drag over the Microsoft User
Data folder to the Documents folder in the new user and see if Entourage
opens this.
Click to expand...

I suspect it is something other than in the MS User data folder, since
a brand new MS User Data folder on a virgin install of entourage (but
with the same ~/Library folder) leads to the same problem. Logging in
as Root works fine.

My question, then, is what might I trash in the Users folder (and it
does not appear to be a problem with the MS User Data folder,
interestingly) that relates to entourage. I can easily find prefs
relating to entourage, but are there shared
libraries/preferences/files that I should also trash?

thanks very much for your help!

David
 
D

Diane Ross

I suspect it is something other than in the MS User data folder, since
a brand new MS User Data folder on a virgin install of entourage (but
with the same ~/Library folder) leads to the same problem. Logging in
as Root works fine.
Click to expand...
Are you saying that when you log in as root that you can open your database?

Have you compared the ownership & permission of the identity automatically
created with the one your old one? Do a Get Info and compare.
My question, then, is what might I trash in the Users folder (and it
does not appear to be a problem with the MS User Data folder,
interestingly) that relates to entourage. I can easily find prefs
relating to entourage, but are there shared
libraries/preferences/files that I should also trash?
Click to expand...
~/Library/Preferences/com.microsoft.Entourage.plist

~/Library/Preferences/Microsoft/Entourage Preferences

You might want to trash the entire Microsoft folder in preferences.
 
D

david toub

Diane Ross said:
Are you saying that when you log in as root that you can open your database?

Have you compared the ownership & permission of the identity automatically
created with the one your old one? Do a Get Info and compare.

~/Library/Preferences/com.microsoft.Entourage.plist

~/Library/Preferences/Microsoft/Entourage Preferences

You might want to trash the entire Microsoft folder in preferences.
Click to expand...

Thanks. What I found that worked for me was to unistall everything
associated with Office X (prefs, etc), reinstall Office then paste in
the backed up database. I had found that if I logged in as root, the
database worked just fine (same thing if I ran Entourage off the
original CD). Not sure why, but I'm glad it's fixed!
 
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