Unable to open mail folders

H

Hadrian

I am getting the message: "Could not open that feature. An unknown error
(4362) occurred.

It happens when I click on my
* Inbox,
- 4 of my 13 subfolders under the inbox
* Sent Items,
* Deleted Items.


* 3 of the 4 subfolders had a rule to move mail into them.
- 1 of those 3 was an existing subfolder with a rule to move mail into
it and I modified the rule today.
- 2 of those 3 were new subfolders, created just before the problem
occurred. The rules for these folders were created next. Around that time,
the problem started.

It also happens when I click on some of my new-groups, either listed under
my ISP or the Microsoft News Server. However, when I attempt to open a
newsgroup,
1. I get the error message,
2. press ok
3. then a different folder is auto selected
4. another error message pops up
in an infinite loop. I have to force quit the application to get this to
stop.

I have two rules that apply to all newsgroup messages.

I have:
* Uninstalled Office 2004 (all that seemed to do is delete my preference
file -- I dragged the application folder to the trash)
* Reinstalled Office 2004 and did the update.
* Deleted all rules from Entourage.

My Microsoft user data stayed the same.

I am using OS 10.4.3. I have not modified my system recently.

Is this the best place to get information about fixing this problem?

Thanks
 
M

Mickey Stevens

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²
 
H

Hadrian

I am getting the message: "Could not open that feature. An unknown error
(4362) occurred.

It happens when I click on my
* Inbox,
- 4 of my 13 subfolders under the inbox
* Sent Items,
* Deleted Items.


* 3 of the 4 subfolders had a rule to move mail into them.
- 1 of those 3 was an existing subfolder with a rule to move mail into
it and I modified the rule today.
- 2 of those 3 were new subfolders, created just before the problem
occurred. The rules for these folders were created next. Around that time,
the problem started.

It also happens when I click on some of my new-groups, either listed under
my ISP or the Microsoft News Server. However, when I attempt to open a
newsgroup,
1. I get the error message,
2. press ok
3. then a different folder is auto selected
4. another error message pops up
in an infinite loop. I have to force quit the application to get this to
stop.

I have two rules that apply to all newsgroup messages.

I have:
* Uninstalled Office 2004 (all that seemed to do is delete my preference
file -- I dragged the application folder to the trash)
* Reinstalled Office 2004 and did the update.
* Deleted all rules from Entourage.

My Microsoft user data stayed the same.

I am using OS 10.4.3. I have not modified my system recently.

Is this the best place to get information about fixing this problem?

Thanks
Click to expand...
OK, I found a fix. Just had to rebuild my database.
 
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