unable to send e-mail after upgrading to Entourage 2004

Z

Zeev Rosberger

I just upgraded to office 2004 and things appeared to go smoothly. I am
able to receive mail but unable to send. I receive an error message (-3176)
suggesting I check my account configuration or my network settings, both
of which remained exactly the same after upgrading. I have tried everything.
Could it be that I have not yet deleted the previous version of Office V. X and
that this is the problem? I am reluctant to do so until I am sure all of the
upgrades went smoothly.

Thanks to anyone for advice.
 
D

Diane Ross

I just upgraded to office 2004 and things appeared to go smoothly. I am
able to receive mail but unable to send. I receive an error message (-3176)
suggesting I check my account configuration or my network settings, both
of which remained exactly the same after upgrading.
Click to expand...

Did you create the account or let Entourage import? It's easy if you are
doing a copy/paste to add an extra space at the end.

Send & Receive problems can be complex to solve, but generally these
solutions apply:

* If you can receive but not send then you have a bad SMTP configuration

* If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

A full description of send/receive can be found here:
<http://www.entourage.mvps.org/troubleshoot/send_receive/sending_problems.ht
ml>

Send/receive faqs
<http://www.entourage.mvps.org/faq_topic/send_receive.html>

If this doesn't help, there are troubleshooting tools that will help. Just
let us know.
I have tried everything.
Could it be that I have not yet deleted the previous version of Office V. X
and
that this is the problem? I am reluctant to do so until I am sure all of the
upgrades went smoothly.
Click to expand...

Having both installed is not a problem. See FAQs for Entourage 2004

<http://www.entourage.mvps.org/faq/2004.html#new18>
 
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