Unexpected Entourage crash

B

Brendan Cooney

This just started happening today, out of the blue. No new changes made to
system, accounts, etc.

When accessing my "sent items" folder, some of the items in the list are
obscured, and attempting to scroll down the list causes Entourage to crash
and I get the following message:

"Entourage has unexpectedly quit".

No error message or number is associated with this.

I tried deleting all the old messages in my sent items box by setting up a
schedule item and running it manually (thereby deleting the items without
having to open or directly access the Sent Items folder), but this did not
seem to make a difference.

One thing I did differently today: I sent out an email to about 60 contacts
at once that included a few attachments (two Word documents with a total
size of about 400k).

I am running Entourage v.10.1.1 on OS-X 10.2.8.

-Brendan
 
M

Mickey Stevens

Download and install the latest Office X updates, which are 10.1.2, 10.1.4,
and 10.1.5 (10.1.3 is unnecessary). They¹re available from Microsoft.
<http://www.microsoft.com/mac/downloads.aspx#OfficeX>

If that doesn't fix the problem, try rebuilding the database. First, go to
Entourage -> Turn Off Office Notifications. Now, quit Entourage, and then
restart Entourage holding down the Option key. When the Rebuild dialog box
comes up, choose to do a Typical Rebuild.
 
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