Unexpected Quit Problem

R

RobW

I'm using Microsoft Office X Entourage with OSX.3.4. I have a POP
account and an IMAP account. Yesterday I began having unexpected quits
which I was able to recreate 100% of the time by pressing the
send/receive button. I've tried normal and complex rebuilds of the
database which did not solve the problem. Out of frustration I
reinstalled all of Microsoft Office X. The MUD Folder did remain
intact after reinstallation. The problem continued after
reinstallation. Of course, the crash log that is generated is of
little help to me. I've had no other problems with my Mac or OS. (I
did run disk utility and repaired permissions just in case, but this
did not help.)

Is this likely related to a file in my MUD folder? Any ideas how to
fix this issue would be appreciated!

-Rob
 
M

Mickey Stevens

Recently, malformed junk mail has exploited a bug in the Junk Mail Filter
included with Entourage X and 2001 that causes the entire program to crash
when Entourage attempts to download and process the message. Microsoft has
posted a fix at their web site:
<http://support.microsoft.com/?kbid=837065>

Entourage 2004 includes improvements that allows it to download most of the
commonly-received junk messages that crashed earlier versions. However,
there might now be new types of messages that crash Entourage 2004 as well.

If you are crashing on receiving mail, it could be due to a corrupt
message on the server. Work through the steps on the "Crashes" page on The
Entourage Help Page if the above does not help.
<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
 
R

RobW

Mickey Stevens said:
Recently, malformed junk mail has exploited a bug in the Junk Mail Filter
included with Entourage X and 2001 that causes the entire program to crash
when Entourage attempts to download and process the message. Microsoft has
posted a fix at their web site:
<http://support.microsoft.com/?kbid=837065>

Entourage 2004 includes improvements that allows it to download most of the
commonly-received junk messages that crashed earlier versions. However,
there might now be new types of messages that crash Entourage 2004 as well.

If you are crashing on receiving mail, it could be due to a corrupt
message on the server. Work through the steps on the "Crashes" page on The
Entourage Help Page if the above does not help.
<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
Click to expand...

Hi,

This seemed to be the problem. Everything seems to be working fine at
this point. Thanks!!!

-Rob
 
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