I have found a consistent bug that causes Entourage 2004 to fail on me. It
occurs only when I have closed the entourage window, but left the
application running. If I minimize the window the application runs for days
without any problem, as soon as I close the window (I as have done with so
many other apps, and I hope the answer forever is not, don't close that
window) the app fails upon its next scheduled retrieval.
My system information is as follows:
PowerBooks G4/867 w/ 640 MB ram
OS X 10.3.5 with Entourage 2004 v. 11.0.0 (040405)
The following is the actual failure information that for weeks has been
being sent in. A form of we got this one, we're working on it would be
wonderful if anyone at Microsoft Proper ever sees this email.
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2004-08-23 09:52:43 -0500
Application Name: Microsoft Entourage
Application Version: 11.0.0.040405
Module Name: Microsoft Entourage
Module Version: 11.0.0.040405
Module Offset: 0x00214594
Extra app info: Reg=English Loc=0x0409
Thread 0:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x0246a7ec in (Microsoft Entourage + 0x003cd3ac)
# 7 0x004c3708 in (PowerPlantZ + 0x0001eb48)
# 8 0x004c3520 in (PowerPlantZ + 0x0001e960)
# 9 0x004befcc in (PowerPlantZ + 0x0001a40c)
# 10 0x020b38a8 in (Microsoft Entourage + 0x00016468)
# 11 0x004bed9c in (PowerPlantZ + 0x0001a1dc)
# 12 0x020b0918 in (Microsoft Entourage + 0x000134d8)
# 13 0x0247dac0 in (Microsoft Entourage + 0x003e0680)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xbffff4f0 r2: 0x00000000 r3:0xbffff590
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x00002603
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0xbffffe6c r21: 0xffffffff r22: 0xbffffc20 r23:0x00000000
r24: 0xbffff590 r25: 0x00000020 r26: 0x00002603 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424
Thread 1:
# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d388)
# 4 0x028bf60c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x028bead8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x028bec04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x028bf6e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00001048 r10: 0x19d4f7e3 r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000022 r26: 0x00000088 r27:0x028cf4dc
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0
Thread 2:
# 1 0x9004354c in _accept + 0x0000000C (libSystem.B.dylib + 0x0004354c)
# 2 0x02860224 in _FWaitForConnection + 0x00000030 (ShMem + 0x00003224)
# 3 0x00748080 in (MCPCoreZ + 0x00015330)
# 4 0x006a8d3c in (MCPZ.stb + 0x0013894c)
# 5 0x006a8ee8 in (MCPZ.stb + 0x00138af8)
# 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 7 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x9004354c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x02860224 ctr: 0x90043540 mq:0x00000000
r0: 0x0000001e r1: 0xf01017b0 r2: 0x00000000 r3:0x00000010
r4: 0xf01017f8 r5: 0xf01017f0 r6: 0xf0101d40 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x028c90f8
r12: 0x90043540 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x003a9000 r30: 0xf01018b8 r31:0xf01018b8
Thread 3:
# 1 0x9000d4ec in _recvfrom + 0x0000000C (libSystem.B.dylib + 0x0000d4ec)
# 2 0x028603e0 in _FReceiveMessage + 0x00000084 (ShMem + 0x000033e0)
# 3 0x007481f8 in (MCPCoreZ + 0x000154a8)
# 4 0x006a90e8 in (MCPZ.stb + 0x00138cf8)
# 5 0x006a9260 in (MCPZ.stb + 0x00138e70)
# 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 7 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x9000d4ec srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x028603e0 ctr: 0x9000d4e0 mq:0x00000000
r0: 0x0000001d r1: 0xf01828a0 r2: 0x00000000 r3:0x00000011
r4: 0xf0182b38 r5: 0x00000276 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa00011ac r10: 0x00001e66 r11:0xa0003e7c
r12: 0x9000d4e0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0xf0182b38 r30: 0xf0182980 r31:0xf0182980
Thread 4:
# 1 0x90018be8 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00018be8)
# 2 0x9000e788 in __pthread_cond_wait + 0x00000268 (libSystem.B.dylib +
0x0000e788)
# 3 0x90309814 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x00089814)
# 4 0x006a93f4 in (MCPZ.stb + 0x00139004)
# 5 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 6 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 7 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x90018be8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000e788 ctr: 0x90018be0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203cc0 r2: 0x0032f030 r3:0x00004853
r4: 0x00004c0b r5: 0x0000003c r6: 0x00000000 r7:0xf0203a80
r8: 0x00000010 r9: 0x00000002 r10: 0xa000a458 r11:0xa0004488
r12: 0x90018be0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0x9fffe548 r27:0xa02808ec
r28: 0x003ab378 r29: 0xa00011ac r30: 0xa00011ac r31:0x9000e548
Thread 5:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x9019178c in ___CFRunLoopRun + 0x0000034C (CoreFoundation +
0x0000178c)
# 4 0x90195f18 in _CFRunLoopRunSpecific + 0x00000144 (CoreFoundation +
0x00005f18)
# 5 0x90732f7c in __ZN10HALRunLoop9OwnThreadEPv + 0x00000100 (CoreAudio +
0x00012f7c)
# 6 0x907391dc in __ZN9CAPThread5EntryEPS_ + 0x0000002C (CoreAudio +
0x000191dc)
# 7 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0305810 r2: 0x00005e03 r3:0xf03058d0
r4: 0x03000006 r5: 0x00000000 r6: 0x00000450 r7:0x00005e03
r8: 0x00000000 r9: 0x00000000 r10: 0x0000000b r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000001 r17: 0x00000000 r18: 0xa0191458 r19:0x00000000
r20: 0x00006107 r21: 0x00000000 r22: 0x003d85b8 r23:0x049ad610
r24: 0xf03058d0 r25: 0x00000450 r26: 0x00005e03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x03000006 r31:0x90191458
Thread 6:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x02383068 in (Microsoft Entourage + 0x002e5c28)
# 7 0x02386bc8 in (Microsoft Entourage + 0x002e9788)
# 8 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 9 0x020cc00c in (Microsoft Entourage + 0x0002ebcc)
# 10 0x020cc05c in (Microsoft Entourage + 0x0002ec1c)
# 11 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 12 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 13 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 14 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 15 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000007 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0407800 r2: 0x00000000 r3:0xf04078a0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000d103
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf04078a0 r25: 0x00000020 r26: 0x0000d103 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424
Thread 7:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x0050846c in (PowerPlantZ + 0x000638ac)
# 7 0x0050a5d0 in (PowerPlantZ + 0x00065a10)
# 8 0x02324318 in (Microsoft Entourage + 0x00286ed8)
# 9 0x02323fec in (Microsoft Entourage + 0x00286bac)
# 10 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 11 0x023022a4 in (Microsoft Entourage + 0x00264e64)
# 12 0x023026ec in (Microsoft Entourage + 0x002652ac)
# 13 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 14 0x020cbb2c in (Microsoft Entourage + 0x0002e6ec)
# 15 0x020cbc60 in (Microsoft Entourage + 0x0002e820)
# 16 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 17 0x020cc00c in (Microsoft Entourage + 0x0002ebcc)
# 18 0x020cc05c in (Microsoft Entourage + 0x0002ec1c)
# 19 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 20 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 21 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 22 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 23 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf03866f0 r2: 0x00000000 r3:0xf0386790
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x00004523
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf0386790 r25: 0x00000020 r26: 0x00004523 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424
Thread 8:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x02383068 in (Microsoft Entourage + 0x002e5c28)
# 7 0x02386bc8 in (Microsoft Entourage + 0x002e9788)
# 8 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 9 0x020cc00c in (Microsoft Entourage + 0x0002ebcc)
# 10 0x020cc05c in (Microsoft Entourage + 0x0002ec1c)
# 11 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 12 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 13 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 14 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 15 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0284800 r2: 0x00000000 r3:0xf02848a0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000f68f
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf02848a0 r25: 0x00000020 r26: 0x0000f68f r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424
Thread 9 crashed:
# 1 0x022b19d4 in (Microsoft Entourage + 0x00214594)
# 2 0x022b1900 in (Microsoft Entourage + 0x002144c0)
# 3 0x022b85b4 in (Microsoft Entourage + 0x0021b174)
# 4 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 5 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 6 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 7 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x022b19d4 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000004 lr: 0x022b1900 ctr: 0x90285d4c mq:0x00000000
r0: 0x022b1900 r1: 0xf0509c40 r2: 0x0153c000 r3:0x00000000
r4: 0x00000001 r5: 0x00000001 r6: 0x00000004 r7:0x00000004
r8: 0x00000000 r9: 0x0807a07f r10: 0x00000004 r11:0x44000442
r12: 0xa02869e8 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x000000e0 r30: 0x018caa00 r31:0xf0509c40
Thread 10:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x02300db0 in (Microsoft Entourage + 0x00263970)
# 7 0x02300c40 in (Microsoft Entourage + 0x00263800)
# 8 0x02300b24 in (Microsoft Entourage + 0x002636e4)
# 9 0x02300d24 in (Microsoft Entourage + 0x002638e4)
# 10 0x02874390 in _NLThreadSleep + 0x00000254 (ShMem + 0x00017390)
# 11 0x028743fc in _NLThreadSleep + 0x000002C0 (ShMem + 0x000173fc)
# 12 0x0286c130 in _NLDisposeClientContext + 0x000025AC (ShMem +
0x0000f130)
# 13 0x0288fbc8 in _NLSetPassportNexusURL + 0x00006B04 (ShMem + 0x00032bc8)
# 14 0x02890520 in _NLSetPassportNexusURL + 0x0000745C (ShMem + 0x00033520)
# 15 0x0286c568 in _NLDisposeClientContext + 0x000029E4 (ShMem +
0x0000f568)
# 16 0x028705b0 in _NLDisposeDNSResponse + 0x00000A98 (ShMem + 0x000135b0)
# 17 0x02873178 in _NLSend + 0x000001F4 (ShMem + 0x00016178)
# 18 0x0075690c in (MCPCoreZ + 0x00023bbc)
# 19 0x0230b378 in (Microsoft Entourage + 0x0026df38)
# 20 0x023011d4 in (Microsoft Entourage + 0x00263d94)
# 21 0x02300fdc in (Microsoft Entourage + 0x00263b9c)
# 22 0x0238db40 in (Microsoft Entourage + 0x002f0700)
# 23 0x0236dc38 in (Microsoft Entourage + 0x002d07f8)
# 24 0x0236deac in (Microsoft Entourage + 0x002d0a6c)
# 25 0x0236d544 in (Microsoft Entourage + 0x002d0104)
# 26 0x02371574 in (Microsoft Entourage + 0x002d4134)
# 27 0x023706f4 in (Microsoft Entourage + 0x002d32b4)
# 28 0x0239d1a0 in (Microsoft Entourage + 0x002ffd60)
# 29 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 30 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 31 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 32 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 33 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000002 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0487750 r2: 0x00000000 r3:0xf04877f0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000f807
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x0286c0ac r18: 0x028c7630 r19:0x04b1b000
r20: 0x04b10000 r21: 0x00000000 r22: 0x0000001d r23:0x00003fe4
r24: 0xf04877f0 r25: 0x00000020 r26: 0x0000f807 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424
Thread 11:
# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld + 0x00016334)
PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x06e44cf0 r2: 0x00000000 r3:0x06e44d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x0000fe17
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x92dc0b58
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x06e44dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x06e44d90 r25: 0x00000040 r26: 0x0000fe17 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490
Loaded modules:
0: Microsoft Entourage (11.0.0.040405 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
1: PowerPlantZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: Microsoft Framework UI (11.0.0.040326 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
5: Microsoft Framework DB (11.0.0.040326 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
6: Microsoft Entourage (11.0.0.040405 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
7: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
8: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
9: SoundManagerComponents (3.8 Reg=English Loc=0x0000):
/System/Library/Components/SoundManagerComponents.component/Contents/MacOS/S
oundManagerComponents
10: AOAHALPlugin (2.2.6 Reg=English Loc=0x0000):
/System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.
bundle/Contents/MacOS/AOAHALPlugin
11: iSightAudio (6.5.1 Reg=English Loc=0x0000):
/Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
12: Unicode Encodings (1.6.4 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
13: NoteBookCMPlugIn (1.0 Reg=English Loc=0x0000):
/Users/johnwest/Library/Contextual Menu
Items/NoteBookCMPlugIn.plugin/Contents/MacOS/NoteBookCMPlugIn
14: FolderActionsMenu (1.2.1 Reg=English Loc=0x0000):
/System/Library/Contextual Menu
Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
15: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
16: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
17: QuickTimeComponents (6.5.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick
TimeComponents
18: QuickTimeFirewireDV (6.5.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/Quick
TimeFirewireDV
19: QuickTimeMPEG4 (6.5.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeM
PEG4
20: dyld: /usr/lib/dyld
21: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
22: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
23: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
24: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
25: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
26: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
28: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA
rbitration
29: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
30: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
31: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
32: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
33: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
34: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
35: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
36: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
37: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
38: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
39: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
40: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
41: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
42: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
43: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
44: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
45: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
46: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
47: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
48: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
49: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
50: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
51: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
52: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
53: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
54: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
55: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
56: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
57: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
58: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
59: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
60: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
61: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
62: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
63: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
64: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
65: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
66: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
67: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
68: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
69: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
70: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
71: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
72: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
73: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
74: libz.1.dylib: /usr/lib/libz.1.dylib
75: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
76: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
77: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
78: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
79: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
80: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
81: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
82: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
83: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
84: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
85: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
Operating System Information
Operating System: Mac OS X 10.3.5 (Build 7M34)
CPU: G4 (7450), Number: 1, Speed: 867 MHz
gestaltPhysicalRAMSize err = 0, result = 640 MB
gestaltSystemVersion err = 0, result = 0x1035
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024
Microsoft Application Information:
Error Reporting UUID: 06BBE83A-EA5A-11D8-9511-000A95717BD2
Time from launch: 0 hours, 39 minutes, 29 seconds
Total errors on this client: 5
If this works for you, let me know.