UNKNOWN ERROR 4362

  • Thread starter Cristina Virone
  • Start date
C

Cristina Virone

When launching Entourage a small alert-window appeared:
"task could not be completed. Unknown error 4362".
The program looks as if actually open and running, and I can see all my
stuff. But... if I try to create a new message, to launch the "send and
receive", or simply to forward an existing email, if I try to do ANYTHING, the
program does not respond.
I work on Mac OS X, and had no problem with Entourage up to now.
please help!
 
P

Prasanna

Hi,

Sometimes corrupt Entourage preferences can cause such problems. Let's
refresh the
Entourage preferences as below:

1. Quit Entourage if it is still running.

2. Go to the [OS 10 hard drive]:Users:[Your User
name]:Library:preferences:Microsoft folder, move the following files to
Desktop.

Carbon Registration Database

Entourage Preferences

Entourage Settings (10)

3. Drag the com.Microsoft.Entourage.plist from the folder "[OS 10 hard
drive]:users:[Your user name]:Library:preferences" to the desktop.

4. Start Entourage and test if the problem ceases.
-------------------------------------------------------------------------

If problem still exists then you can try rebuilding the Database and check.
Please following the following steps to rebuild the Database.

Step 1 Rebuild Entourage X Database
=====================================
Since the issue can occur if the database in Entourage is not properly
associated,
we can rebuild Entourage X Database to see if the issue can be fixed.

There are two rebuild methods available: a typical and an advanced rebuild.

1) Typical Rebuild
------------------

Hold down OPTION while you launch Entourage. When the message appears that
asks you
what type of rebuild you want to perform, select the Typical Rebuild option,
and
then click Rebuild.

2) Advanced Rebuild
--------------------

If the problem persists after performing a typical rebuild of the database,
we need
to perform an advanced rebuild of the database:

1. Please backup the Entourage X database before Advance Rebuild. The
Entourage
data for each identity is stored in the following folder:

[OS10 Hard drive] \User\ [Current User Name]\ Documents\ Microsoft User
Data\
Office X Identities\ [identity name]

2. Hold down OPTION while you launch Entourage. When the message appears
that asks
you what type of rebuild you want to perform, select the Advanced Rebuild
option,
and then click Rebuild.

Note: When you perform an advanced rebuild, Entourage removes all IMAP,
Hotmail,
and news messages from the local cache.

For additional information about rebuilding Entourage databases, click the
article
below in Microsoft Knowledge Base:

ENTX: How to Rebuild Your Identity Database in Entourage
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q268322

Hope this resolves the issue.

--
Best Regards,

Prasanna
When launching Entourage a small alert-window appeared:
"task could not be completed. Unknown error 4362".
The program looks as if actually open and running, and I can see all my
stuff. But... if I try to create a new message, to launch the "send and
receive", or simply to forward an existing email, if I try to do ANYTHING,
the
program does not respond.
I work on Mac OS X, and had no problem with Entourage up to now.
please help!
 
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