Various problems for a newbie... can anyone help???

A

alanpotashnick

The Entourage
problems are:
1. All mail is received twice. How can I end this?

2. Entourage is incredibly slow.
a. When choosing a window in the Address Book, it takes 25
seconds to initiate
b. When switching a column view, it takes 25 seconds to
initiate

3. When I open a contact, I cannot see all the main info like in
Outlook. Is there any way to see the complete "Notes" section? This is

very important.

4. The search tool in contacts: Not only is it painfully slow, but
it
does not have an method (as she had in Outlook) using 'Find' to search
any/all fields.

5. After doing a search/find by, for example, country, the results
are jumbled.
Is there a way to have results of a search open alphabetically? (If I
open a search
with all 'Germany' buyers, can it open alphabetically?)

6. I need to use groups extensively- once I create a group, how
can I modify/change them and easily find them?

I hope you can help me. I have recently 'converted' my wife to Mac
after her being a lifelong Windows user.
She was a power Outlook user and is seriously disappointed by
Entourage, and I cannot solve her problems. We appeal to you and anyone
else for help.

She has almost 3900 contacts- she is an international film Sales Agent
and has contacts from countries world wide. I didn't think this many
would be a problem, but...

G4 PB, OS 10.3.9
Entourage 2004

Can anyone recommend a great tutorial to read???

Many thanks,
Alan
 
D

Daiya Mitchell

Well, I'm not very good with Entourage--but...
2. Entourage is incredibly slow.
a. When choosing a window in the Address Book, it takes 25
seconds to initiate
Click to expand...

Rumor has it that keeping them sorted by Name can speed this up.
b. When switching a column view, it takes 25 seconds to
initiate
Click to expand...
Haven't a clue. Actually, I'm not even totally sure what you mean by
"switching a column view".
6. I need to use groups extensively- once I create a group, how
can I modify/change them and easily find them?
Click to expand...

Groups should be easily findable in the Address Book window by expanding the
triangle next to Address Book Views and clicking on the Groups view.
Double-click to edit.

Unless these are groups that are peculiar to Exchange, haven't a clue then.
Can anyone recommend a great tutorial to read???
Click to expand...

There's a resource site here:
http://www.entourage.mvps.org/

Also, I've got a powerbook g4--it came with 512MB RAM but it's whole lot
more pleasant with 2GB of RAM. That *might* help on some of the speed
issues. You should use Activity Monitor to check how tight the memory usage
is.

Re the other questions, you should also check the archives of this
group--and if you continue to not get a response, see if posting each
problem individually gets more attention.
http://groups.google.com/group/microsoft.public.mac.office.entourage

DM
 
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