Very slow 'Deleting items' On Quit

  • Thread starter Michiel de Brabander
  • Start date
M

Michiel de Brabander

I have imported everything from my Entourage 2001 in Entourage 10.1.4
(Mac OS X 10.2.8). This works fine until I quit the application. Then
Entourage starts 'deleting items', even tough I haven't got messages
in the 'deleted items'-folder. Also if I uncheck the button in the
rule 'delete items in the deleted items-folder on quit, this problem
keeps coming.
The deleting items operation is very slow (ca. 1.200 per 24 hours) and
the button to stop it won't work. So it will takes days before it will
be finished, the only way to stop it is to force quit the application.
Meanwhile I can't work, because every other apllication is also very
slow.
I have rebuilded the database, but this didn't solve it.
How can I solve this?
 
D

Diane Ross

I have imported everything from my Entourage 2001 in Entourage 10.1.4
(Mac OS X 10.2.8). This works fine until I quit the application. Then
Entourage starts 'deleting items', even tough I haven't got messages
in the 'deleted items'-folder. Also if I uncheck the button in the
rule 'delete items in the deleted items-folder on quit, this problem
keeps coming.
Click to expand...

Check all your schedules to see if you have delete mail selected as one of
the criteria.
The deleting items operation is very slow (ca. 1.200 per 24 hours) and
the button to stop it won't work. So it will takes days before it will
be finished, the only way to stop it is to force quit the application.
Meanwhile I can't work, because every other apllication is also very
slow.
I have rebuilded the database, but this didn't solve it.
How can I solve this?
Click to expand...

I'm not quite sure what is going on here. I would suggest disabling all
rules. If you are still having the problem, switch identities and create a
new identity for Entourage. At least, you can get mail until you find out
what is causing your problem.

Also be sure to run Repair Permissions:

Run Repair Permissions after any software update from Apple and for other
software updates that uses an installer. To use Repair Permissions: Open
Disk Utility in your Applications/Utility folder. Click on the First Aid tab
and select Repair Permissions Click on the icon for your boot volume. Click
the repair permissions button. Don't run from CD as updates have a newer
version of Repair Permissions. Run Repair Permissions from the volume being
repaired. Disk Utility uses receipt files from the disk on which it is
running (not necessarily the same as the disk it is "repairing") in order to
set the "correct" permissions. If you run Disk Utility from a CD, it will
use the receipt files on the CD (if any) to determine what the "correct"
permissions should be. This could mean incorrect "repairs." In short: Disk
First Aid should always be run from CD (or by using fsck at startup in
single-user mode), whereas Repair Permissions should always be run from the
volume being repaired. The exception to the latter being if a permissions
problem is preventing startup. In that case, boot off of the CD and run
Repair Permissions, but if doing so, allows you to boot up again, make sure
you re-run Repair Permissions from your OS X volume afterwards.
 
M

Michiel de Brabander

Diane Ross said:
Check all your schedules to see if you have delete mail selected as one of
the criteria.


I'm not quite sure what is going on here. I would suggest disabling all
rules. If you are still having the problem, switch identities and create a
new identity for Entourage. At least, you can get mail until you find out
what is causing your problem.

Also be sure to run Repair Permissions:

Run Repair Permissions after any software update from Apple and for other
software updates that uses an installer. To use Repair Permissions: Open
Disk Utility in your Applications/Utility folder. Click on the First Aid tab
and select Repair Permissions Click on the icon for your boot volume. Click
the repair permissions button. Don't run from CD as updates have a newer
version of Repair Permissions. Run Repair Permissions from the volume being
repaired. Disk Utility uses receipt files from the disk on which it is
running (not necessarily the same as the disk it is "repairing") in order to
set the "correct" permissions. If you run Disk Utility from a CD, it will
use the receipt files on the CD (if any) to determine what the "correct"
permissions should be. This could mean incorrect "repairs." In short: Disk
First Aid should always be run from CD (or by using fsck at startup in
single-user mode), whereas Repair Permissions should always be run from the
volume being repaired. The exception to the latter being if a permissions
problem is preventing startup. In that case, boot off of the CD and run
Repair Permissions, but if doing so, allows you to boot up again, make sure
you re-run Repair Permissions from your OS X volume afterwards.
Click to expand...

Dear Diane,

Thank you for your advise. Before your advise I already tried to make
a new 'empty' identity to switch to hoping that quiting the
application like this could solve my problem temporarily. This didn't
help, 'deleting items' came up as slow as before. Except for this
Entourage is working fine, only after quitting I get this problem and
working with another application is annoyingly slow.
Now I followed your instructions, demarked all rules (however there
isn't one who's gonna delete items on quit) and my schedules are the 3
basic ones (one of them is delete items in the deleted items folder on
quit), but there isn't an item present.
After repairing Permissions the proces of deleting items is faster
(ca. 200 in 15 minutes), but i still have to wait for a couple of
hours before it will be finished, I guess. Maybe after this I don't
have to wait that long again. I'm out of options now, do you have
other suggestions?
 
D

Diane Ross

Thank you for your advise. Before your advise I already tried to make
a new 'empty' identity to switch to hoping that quiting the
application like this could solve my problem temporarily.
Click to expand...

Just to be clear, you created a new Identity in Entourage not a new User in
System Preferences.

If you had a clean identity without any messages and it is still trying to
delete messages this absolutely makes no sense. There has to be something
here we are missing.
This didn't
help, 'deleting items' came up as slow as before. Except for this
Entourage is working fine, only after quitting I get this problem and
working with another application is annoyingly slow.
Now I followed your instructions, demarked all rules (however there
isn't one who's gonna delete items on quit) and my schedules are the 3
basic ones (one of them is delete items in the deleted items folder on
quit), but there isn't an item present.
After repairing Permissions the proces of deleting items is faster
(ca. 200 in 15 minutes), but i still have to wait for a couple of
hours before it will be finished, I guess. Maybe after this I don't
have to wait that long again. I'm out of options now, do you have
other suggestions?
Click to expand...

I wonder if it's possible that the messages in Deleted Items is set to
Unread only or Flagged only and you are not seeing them. Even if this were
the case, you should have deleted all the messages in the time you are
saying it took to quit.
 
M

Michiel de Brabander

Diane Ross said:
Just to be clear, you created a new Identity in Entourage not a new User in
System Preferences.

If you had a clean identity without any messages and it is still trying to
delete messages this absolutely makes no sense. There has to be something
here we are missing.


I wonder if it's possible that the messages in Deleted Items is set to
Unread only or Flagged only and you are not seeing them. Even if this were
the case, you should have deleted all the messages in the time you are
saying it took to quit.
Click to expand...

Dear Diane,

I indeed made a new indentity in Entourage. Everytime on quit it still
starts 'deleting items'.
Like I told, this speeded up after the reparing permissions-operation.
After work I let Entourage delete items for a few hours. But next day,
at an count of more than 35.000 (!) I forced quitted the application
again. Now I discovered that I can't use the 'cancel'-button, but when
I press 'command-.' a few times quickly, this ends the operation and
thus Entourage without force-quit.
So it seems somthing strange is going on.
 
C

crewer

Michiel said:
I have imported everything from my Entourage 2001 in Entourage 10.1.4
(Mac OS X 10.2.8). This works fine until I quit the application. Then
Entourage starts 'deleting items', even tough I haven't got messages
in the 'deleted items'-folder. Also if I uncheck the button in the
rule 'delete items in the deleted items-folder on quit, this problem
keeps coming.
The deleting items operation is very slow (ca. 1.200 per 24 hours) and
the button to stop it won't work. So it will takes days before it will
be finished, the only way to stop it is to force quit the application.
Meanwhile I can't work, because every other application is also very
slow.
I have rebuilded the database, but this didn't solve it.
How can I solve this?
Click to expand...

I had this exact same problem on my Mac using the same system an
version of Entourage, and it took awhile for me to finally find th
culprit. Fortunately it's an easy fix.

Make sure Entourage is off.

Locate the *Entourage Temp* folder: Documents/Microsoft Use
Data/Entourage Temp

Delete all the files in the Temp folder. Be prepared! There'
probably going to be thousands.

That should solve it! For some reason, perhaps it's virus related o
whatever, there's been a massive buildup of temp files and Entourage i
struggling to delete them
 
P

Paul Berkowitz

Make sure Entourage is off.

Locate the *Entourage Temp* folder: Documents/Microsoft User
Data/Entourage Temp

Delete all the files in the Temp folder. Be prepared! There's
probably going to be thousands.

That should solve it! For some reason, perhaps it's virus related or
whatever, there's been a massive buildup of temp files and Entourage is
struggling to delete them.
Click to expand...

The only files that should be in Entourage Temp are graphics (mostly) that
were inserted (displayed) inline in an HTML message rather than sent to you
as attachments, for the current session of Entourage. When you quit
Entourage, they should be automatically deleted. I only have 2 .pdf files
there at the moment. How do you accumulate so amt? Do you never quit
Entourage? It's a good idea to do so every few days at the outside.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
J

Jeremy Schultz

Paul said:
The only files that should be in Entourage Temp are graphics (mostly) that
were inserted (displayed) inline in an HTML message rather than sent to you
as attachments, for the current session of Entourage. When you quit
Entourage, they should be automatically deleted. I only have 2 .pdf files
there at the moment. How do you accumulate so amt? Do you never quit
Entourage? It's a good idea to do so every few days at the outside.
Click to expand...

I'm using Entourage v.X and after a couple months of the application
crashing upon quit, today it started showing the "Deleting Items" upon
quit.

I checked my Entourage Temp folder just now and, even though I quit
Entourage whenever I'm not using it, I have 6,516 files.

Deleting them has fixed the crashign and "Deleting Files" but now
there's an e-mail on the mail server that is causing Entourage to
crash. Most likely this is unrelated.

Jeremy Schultz
 
Top