H
Homer
We have a generic e-mail account that 12 people monitor. Each of the 12
people have a sub-folder under the Inbox labeled with their name. The
mail coming into the Inbox are 'work orders'. The staff will simply
pull a piece of mail from the Inbox into their own subfolder and carry
on. So it looks like this:
[email protected]
The problem is, even after one person moves a message from the Inbox to
their subfolder, (and it does appear to have moved for that person),
other users monitoring that Inbox still see it in the Inbox. Even after
they force a sync. Another user could then move a message (that someone
else already moved) effectively duplicating it in two of the Inbox's
subfolders.
If you wait a while, like 20 minutes, the sync will occure properly
across all users views. However, this is totally unacceptable.
This is a new Exchange 2003 implementation, with Entourage 11.2.1 up to
11.2.5. I have added the shared mailbox two different ways at the
client end with the same results (as delegate and as a separate
account). Entourage is pointing to back end servers.
Does anyone have any suggestions or or previouse observations about
this??
This is a MAJOR killer and going to impact business production
substantially.
MVP's, please help!!!
Darrin Pertschi
Production Services Mgr. (IT)
PRIMEDIA Enthusiast Media
people have a sub-folder under the Inbox labeled with their name. The
mail coming into the Inbox are 'work orders'. The staff will simply
pull a piece of mail from the Inbox into their own subfolder and carry
on. So it looks like this:
[email protected]
The problem is, even after one person moves a message from the Inbox to
their subfolder, (and it does appear to have moved for that person),
other users monitoring that Inbox still see it in the Inbox. Even after
they force a sync. Another user could then move a message (that someone
else already moved) effectively duplicating it in two of the Inbox's
subfolders.
If you wait a while, like 20 minutes, the sync will occure properly
across all users views. However, this is totally unacceptable.
This is a new Exchange 2003 implementation, with Entourage 11.2.1 up to
11.2.5. I have added the shared mailbox two different ways at the
client end with the same results (as delegate and as a separate
account). Entourage is pointing to back end servers.
Does anyone have any suggestions or or previouse observations about
this??
This is a MAJOR killer and going to impact business production
substantially.
MVP's, please help!!!
Darrin Pertschi
Production Services Mgr. (IT)
PRIMEDIA Enthusiast Media