Web Link in e-mail

J

Jim Miracle

I have a user who gets a e-mail with a web link in it and
trys to go to the link. They get the following error.

This operation has been cancelled due to restrictions in
effect on this computer. Please contact your system
administrator.
 
R

Raghu Prakash

Hi Jim,

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry


SYMPTOMS
When you click a hyperlink in Microsoft Outlook, you may receive the
following error message:


This operation has been cancelled due to restrictions in effect on this
computer. Please contact your system administrator.
CAUSE
After you upgrade to Microsoft Internet Explorer 6.0, the following
registry key is either missing or corrupt:

HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
RESOLUTION
You may be able to resolve the issue by resetting Web settings in Internet
Explorer. If that does not resolve the issue, import the registry key from
another computer.
Reset Web Settings
Start Internet Explorer.
On the Tools menu, click Internet Options.
Click the Programs tab, and then click the Reset Web Settings button.
Under Internet programs, verify that the correct e-mail program is selected.
Click to select the Internet Explorer should check to see whether it is the
default browser check box.
Click Apply, and then click OK.

NOTE: You may receive the following message when Internet Explorer starts:
Internet Explorer is not currently your default browser. Would you like to
make it your default browser?

If you receive the message, click Yes.
Export and Import the Registry Key from Another Computer
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

Export the Registry Key from Another Computer
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate the following registry key:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command


Click the command folder.
On the File or Registry menu (depending on your operating system), click
Export.
Note the location of where the file will be saved. The registry file can be
saved directly to the hard drive or floppy disk.
Type a unique file name, and then click Save.
Quit the Registry Editor.


Import the Registry Key
Copy the Exported registry key to the desktop on the problem computer.
Double-click the .reg file.

You receive the following message:
Are you sure you want to add the information in drive: location file was
copied to\file name.reg to the registry?

Click Yes, and then click OK.

For Further Information : Microsoft Knowledge Base Article -
310049
http://support.microsoft.com/default.aspx?scid=kb;en-us;310049

Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
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