Weekly email message always crashes Entourage

C

cwiesner

I receive a weekly email message that always crashes Entourage. Either
selecting the message so that it attempts to load into the preview pane
or double-clicking it to open it in a new window results in a spinning
beachball that doesn't recover (have to force-quit Entourage).

(I get the message forwarded to me as part of a work-related group
email list, so that's why I continue to receive it each week despite
the problems. I turn off the preview pane and delete the message
without loading it as a work-around.)

Is there any Microsoft email address to use to submit this message to
them? Would they be interested in looking at it to see why it causes
Entourage to crash?
 
M

mmmboct

I don't know how to contact MSFT about it, but I had a similar
situation. One change I made was to partially receive messages over 20
KB (Entourage, Account Settings, Options). I used to receive a large
daily message that would freeze Entourage. Now it is fine. Another
option is to set up a rule to automatically delete the message, if it
is one that you don't read.

HTH

Merf
 
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