Weird and sudden change in Entourage behavior

D

dleit

Hello.

I'm re-posting this from my post of April 10, which got not response
other than one from someone who said they had the same problem. Any
help would be much appreciated.

I'm using Entourage 2004. I have 3 accounts set up. A POP account, an

IMAP account (.mac) and a hotmail account. Until a few days ago, when
receiving mail, the new messages would all appear in the right places,
the POP mail in the inbox under "Folders on My Computer" and the .mac
and hotmail messages in the inboxes under the hotmail and mac accounts.

Now, the hotmail and .mac messages download into the proper accounts,
and are then instantly moved to the inbox under Folders on My Computer,

and moved to the deleted items under the hotmail and .mac accounts. I
have not changed any settings recently; it just started doing this on
its own. Anyone know what is going on, and how to restore the old
behavior?

Thanks.
 
B

Barry Wainwright

Hello.

I'm re-posting this from my post of April 10, which got not response
other than one from someone who said they had the same problem. Any
help would be much appreciated.

I'm using Entourage 2004. I have 3 accounts set up. A POP account, an

IMAP account (.mac) and a hotmail account. Until a few days ago, when
receiving mail, the new messages would all appear in the right places,
the POP mail in the inbox under "Folders on My Computer" and the .mac
and hotmail messages in the inboxes under the hotmail and mac accounts.

Now, the hotmail and .mac messages download into the proper accounts,
and are then instantly moved to the inbox under Folders on My Computer,

and moved to the deleted items under the hotmail and .mac accounts. I
have not changed any settings recently; it just started doing this on
its own. Anyone know what is going on, and how to restore the old
behavior?

Thanks.
Click to expand...

I don't have a definitive solution for you - I have only ever seen this
problem reported a couple of times and have no idea what triggers it.
However, you may try the following things:

First, try disabling all mail rules AND Mailing List Manager entries. Does
the mail still end up in the POP In Box?

If so, create a new System User, and start entourage in that user login.
Then you will have to make a new account with your existing IMAP account
setting - all the mail & folders should be read in off the server - does
this login file the messages correctly?

Please report back on these tests and we may be able to determine a action
plan to get you back on track.
 
D

dleit

Thanks for your help, Barry.

I had no Rules set up. I did have some Mailing List Manager entries,
which I have disabled. I'll let you know what happens.
 
D

dleit

Well, Barry, much to my surprise, turning off the Mailing LIst Manager
entries seems to have solved the problem. Any idea why? Is the
penalty that I have to live without mailing list manager from now on?

Thanks for your Help!
 
B

Barry Wainwright

Well, Barry, much to my surprise, turning off the Mailing LIst Manager
entries seems to have solved the problem. Any idea why? Is the
penalty that I have to live without mailing list manager from now on?

Thanks for your Help!
Click to expand...

I hope not. Try deleting all the entries and re-creating them.
 
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